Question 1

What are the hours for pick-up and drop-off?

Accepted Answer

We’re open Monday through Friday from 7 a.m. to 7 p.m., on Saturday from 7 a.m. to 6 p.m., and on Sunday from 9 a.m. to 6 p.m. You can pick up or drop off anytime during these hours. We also offer a late pick-up option from closing until 10 p.m. for an additional fee of $10.

Question 2

What vaccinations does my dog need to attend Sam’s Green Paw?

Accepted Answer

Your dog needs to be current on the following vaccinations: Rabies, Distemper/Parvo, and Bordetella (the vaccine for canine cough). If the Bordetella vaccine has never been given, or if it has expired, we strongly recommend a seven-day waiting period after administration, as this may provide your dog with extra protection. We also request that all dogs be on some type of flea preventative.

Question 3

How long does a temperament evaluation last?

Accepted Answer

The initial consultation for an evaluation lasts around 30 mins–1 hour at no charge. Our goal is to find the best fit for your dog while they are with us. At the end of the evaluation, you will receive a detailed report card on all of the fun your pup had!

Question 4

How old does my dog have to be to attend Sam’s Green Paw?

Accepted Answer

They may attend as early as they have been neutered/spayed and have completed their full series of vaccinations.

Question 5

Do I need to make an appointment to bring my dog in for daycare?

Accepted Answer

No! Just come in during our business hours and we will always have space for your pup to play. The only time we will not be open for daycare is during holidays.

Question 6

Do I need to make an appointment for boarding?

Accepted Answer

Yes! Give us a call to set up your appointment anytime. We require a one-night deposit for all boarding bookings and a card on file to run at the end of the stay. If you’re unable to make your appointment, your deposit will be applied as a general credit to your account.

Question 7

Can my dogs stay together?

Accepted Answer

Yes, dogs from the same family can stay together if they are the same size or the same energy level. Please note that it is our policy to separate dogs boarding together during feeding time. If your dogs prefer to eat together, please just let our staff know at check-in.

Question 8

My dog takes medication. Are you able to give it to them?

Accepted Answer

Yes, we are able to administer basic, non-life-threatening medication. We do not administer injections.

Question 9

Why is my dog so tired after staying at Sam’s Green Paw?

Accepted Answer

Some dogs may be tired for a day or two after a day of romp and play. This is because most of them play hard and get a lot of exercise while they are here. Even though they have rest areas available in each of our playrooms, most of them choose to play for a good portion of the day, which may be more than they are used to at home.

Question 10

Why is my dog thirsty after attending daycare?

Accepted Answer

Your dog has access to water 24/7 while at Sam’s Green Paw. There are several large bowls of fresh water in each playroom that are refreshed several times throughout the day. As with being tired, the increase in activity may also increase your dog’s water intake. Don’t be alarmed if they want to drink more water than usual when they get home (though you should encourage them to drink slowly and in small amounts at a time to prevent vomiting).

Question 11

Is my dog safe in daycare?

Accepted Answer

Absolutely! Just like children who play on playgrounds in daycare or at school can get scuffs and scrapes from time to time, so can your pet. Dogs play with their mouths and paws and like to wrestle around on the ground with each other. Because we have a high number of staff in the playrooms and because of the training program our staff is required to complete, injuries are rare.

Question 12

What if my pet requires medical attention during their stay?

Accepted Answer

In the event that your pet requires medical attention, we will refer to your contact list and make every attempt to reach you or your designated emergency contact. If we are unable to contact you or your emergency contact and we feel your dog needs medical attention, we will transport your pet to our nearest veterinarian. If we believe that the situation is urgent or if your dog needs care after regular hours, we will take your pet to the closest veterinary emergency clinic.

Question 13

Does my dog need to wear a collar at Sam’s Green Paw?

Accepted Answer

Yes! All of our daycare and boarding guests are required to always wear a collar with a name tag.

Question 14

Does my dog need to be on a leash when arriving or leaving Sam’s Green Paw?

Accepted Answer

Yes! All dogs are required to be on a leash at all times when coming or going.

Question 15

Can you care for dogs that are ill or have special medical needs?

Accepted Answer

If your dog has something that is contagious or could be contagious (for example, if your dog is coughing, has a runny nose, or is sneezing), do not bring your dog to Sam’s Green Paw until your veterinarian has confirmed that they are no longer a risk to other dogs. You may be asked to provide a statement from your veterinarian confirming that it is safe for us to admit your dog. If your dog has a compromised immune system or other health issues, you should discuss your plans with your veterinarian before deciding to board them in any facility. Remember, Sam’s Green Paw cannot be held responsible if your dog becomes ill during or after their stay.

Question 16

My dog usually eats lunch at home. Can he do this while he is at Sam’s Green Paw?

Accepted Answer

Absolutely! We offer lunch service to dogs. Just bring your dog’s food in a Ziploc bag or other container clearly labeled with their name and let our staff know that you would like your dog to be served lunch while they are here. If you prefer, we are able to serve Canidae Chicken and Rice at an additional charge. If your dog is in daycare, we will remove them from the playroom at lunchtime and place them in one of our oversized kennels to eat. We then require all dogs that eat lunch to rest for a while before going back into the playroom for their digestive health.

Question 17

Do I need to bring my dog’s food if they are boarding?

Accepted Answer

We typically recommend bringing your dog’s food from home, as many dogs do better staying on their regular diet and have less trouble with stomach upset from switching foods. However, we do serve Canidae Chicken & Rice at no additional charge if you prefer. If your pet has any food allergies or dietary concerns, we definitely recommend supplying your own food. If you do decide to bring your own food, we recommend bringing it in pre-portioned, resealable baggies. This ensures that we have enough food for your dog’s stay. If you do not pre-portion the food, it should be in a resealable container or bag. We also have a refrigerator and microwave to prepare special diets. If your dog is boarding with us for five days or more, you may want to consider increasing the amount of food your dog eats due to their increased activity level.

Question 18

What else can I bring?

Accepted Answer

We provide comfortable beds for all of our overnight guests. However, if you want them to have their own from home, you can bring in a bed or favorite blanket.

Question 19

My pet lost weight during their boarding visit. Is this normal?

Accepted Answer

It is natural for dogs to lose a little weight while boarding. Most of the weight loss is due to the excitement of being with other guests and the exercise they receive playing with their friends. Dogs in our playrooms are getting constant activity that is not the same as their more sedentary lifestyle at home. Therefore, they burn a lot more calories during their boarding visit. In addition, some dogs may not eat all of their food at each feeding since they are in a different environment and may also lose a little off their waistline.

Question 20

What is your cancellation policy?

Accepted Answer

If you need to cancel your reservation, it’s as easy as a phone call or email to let us know. There is no penalty.

Sam's Green Paw

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