Petco

Reviews

• GM

  Gonzalo Mejia

  Jun 4, 2026
  1.0
  Terrible inventory at this store! A huge number of out-of-stock items. Avoid coming here if you're expecting to find everything on your shopping list.
• JJ

  Johnny

  Jun 2, 2026
  5.0
  Been coming to this location for years, their grooming dept is great! Love Michelle and her team here.
• MG

  Melissa E. Gonzalez

  May 25, 2026
  1.0
  My 6-year-old autistic son has been fascinated with sea creatures. He was eager to get one, so I took him to a Petco near our church in Eagle Rock. I decided it was better to return later with his father to help him make the choice. He wasn't thrilled about that, but the "first this, then that" approach usually helps calm him down. Later that afternoon, we went to a restaurant in North Hollywood that happened to have a Petco nearby, but it was closing, so we looked for the closest one on our way home — this location. At first, everything was fine, even though he was getting very anxious and impatient. We kept him calm while asking Madelline, the associate, for advice on tank size, fish types, and more. She was very attentive and patient until another associate—whose name I didn't catch but who seemed to be "the fish expert" according to Madelline— approached us. He walked up with an attitude, visibly annoyed by my son's curiosity. My son wanted a betta fish and was grabbing one of the plastic containers they come in, shaking it at one point. The man was so angry that he told us he wouldn’t serve us anymore. I asked why, but he just puffed up and looked away. I explained that my son is only 6, has autism, and many things he can't understand yet, but he simply said, "Still, I can always refuse the service. I am not selling you any fish". I thanked him, and we left. My son had a meltdown in the parking lot—as expected—but we managed it. It broke my heart to see how sad he was all the way home😥. We tried to explain everything to him in a way he could understand, without making him feel guilty, but honestly, I never expected to receive this kind of treatment at a pet store, so rude!! The world needs to be kinder.
• YB

  Yotam Ben-Ami

  May 22, 2026
  1.0
  They don't love pets and people who love pets should shop elsewhere
• KF

  Kylee La Faive

  Apr 29, 2026
  5.0
  Ian in the aquatics department at Petco was absolutely incredible. He helped me get everything set up for my cycled 20-gallon tank and made the whole process feel easy and exciting instead of overwhelming. He took the time to help me choose the perfect fish for my setup, including 4 panda cory catfish and 6 neon tetras to live alongside my male betta. What really stood out was how thorough, patient, and knowledgeable he was. Ian explained everything in a way that was easy to understand, answered all of my questions, and never made me feel rushed. It’s clear he is insanely knowledgeable about all things fish! He clearly genuinely cares about the health of the animals and making sure customers succeed with their tanks, and will go completely above and beyond to make sure that happens! Petco is incredibly lucky to have someone like Ian on their team. He is a huge asset to the store, and because of his help, I left feeling confident and excited about my aquarium. I truly cannot praise him enough! I look forward to seeing you soon, Ian!!!

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