Banfield Pet Hospital

Reviews

• CA

  Chewy ASRC

  Sep 28, 2026
  1.0
  Horrible experiences here. Corporate is also not helpful. Top down, bad organization Edit. I’ve emailed your “cares” department serval times and never received more than an auto response
• LR

  Laura R

  Sep 23, 2026
  1.0
  I bought a puppy package, which was $100 a month for a year and was to include vaccines and spay or neuter there. Two of the three visits scheduled were canceled due to the hospital being closed the staff Quinn. Doctors didn’t show up. One of my appointments I show up to and the place is closed for five days no call no notification and a total waste of my time. I called to cancel my membership since I can’t seem to use it and they told me I had to pay full price for the services already used. Totally bad business practice because if their place was open for business, I wouldn’t have to go somewhere else. But I can’t use my membership because they don’t have a doctor working. I asked to see if they could discount it because now I’m paying full price for some thing that I could’ve gone somewhere else and got a puppy package and not had to go through the headache of working with this place. 700$ for two visits?! Ridiculous, scammers, bad business
• KD

  kristy dolan

  Sep 23, 2026
  1.0
  Horrible, misdiagnosed my dog and prescribed medication she didn't need for years. Location on Santa Rosa Ave. it’s not responsive in approving prescriptions refills online often have to call and follow up with them. They’ve been closed for days. Don’t have consistent vets on staff And apparently only the vet that has seen your cat is able to fill medications, even though all her records are on file
• AA

  Allison

  Sep 8, 2026
  1.0
  This location is a joke and Banfield is a scam as a vet hospital. They neither care about their customers who are the owners that pay the bills and defiantly do not care about their patients the animals. This location is never open I was told due to low staff. I am sorry but that is not my problem. I am a Banfield member, so I pay monthly for the plan. I have tried to schedule a wellness exam first one was on 8/10/26 dropoff even got a text 2x to confirm. When I showed up the doors were locked and two other people with dogs were waiting outside who also had appointments, we called corporate to see what was going on but they didn't know so they said to email Banfield Cares which I did on 8/10 never heard back even though I got an email saying they would contact 3-5days. 8/16 My dog scratched his eye and got an Ulcer I couldn't take him here because they weren't open shocker, so I had to pay over thousand dollars at the vet hospital. They said to follow up with my normal vet in 5 days to make sure it was healing. It took days to get an appointment due to them not being open and when they did, I had to beg to get in within 2 days or else I have to go back to vet hospital because I want to make sure he is healing. Got him in luckily and I attached a photo of how I got my 9-month-old puppy back with dye all over his face/eyes they were rushing so bad they couldn't even clean him up I was so angry I emailed the same email address again another reply saying I will hear back from them in 3-5 days never heard back. Finally got ahold of them to reschedule his wellness exam they said the earliest was 9/7 at 10:15am dropoff I thought it was weird on Labor Day, but I was desperate, so I took it. I got 2x texts to confirm appointment. When I showed up yesterday, they were closed again with a man and his Frenchie waiting at the door he also had an appointment for wellness exam. We saw a sign on the door saying they were closed Sept 3rd thru 7th but will be open 8th. But no one called us ahead to let us know and reschedule so this is now twice in less than a month that I show up for a confirmed appointment and they are closed without notice. I feel like I am being scammed out of my money paying monthly but I can never get in and there are no locations even close enough to try another. If someone responds to this comment saying to email that email address, I will lose my mind because I have already emailed twice between 8/10-8/21 and have not heard back from them once so turns out this location and corporate is scamming and taking advantage of people.
• BP

  Bobby Pathoumnourack

  Sep 4, 2026
  1.0
  DON’T EVEN DESERVES ONE STAR - EXTREMELY DISAPPOINTED — COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE I am absolutely LIVID with Banfield Santa Rosa. I have been unhappy with Banfield for quite some time, but I continued to give them the benefit of the doubt and kept my account because I wanted to believe things would get better. After what happened today, I am DONE. My dog had a checkup scheduled for Saturday, 8/29/26. The evening before, Banfield called me and said they needed to reschedule because they were going through “internal changes.” I was understanding and worked with them to reschedule. During that conversation, I specifically told them that I had found a worm stuck around my dog’s anus and was concerned about him. They told me to keep an eye on him and that they would see him on Friday, 9/4/26. Yesterday — ONE DAY BEFORE THE APPOINTMENT — Banfield TEXTED ME TO CONFIRM THE APPOINTMENT FOR TODAY. I replied and confirmed. So what happened today? I showed up 10 minutes early, only to find the Banfield office CLOSED. Completely closed. I waited 25 MINUTES outside like an idiot, wondering if someone was running late. Nobody showed up. Nobody called. Nobody texted. Nobody emailed. There was ZERO communication telling me that the office would be closed for the next three days. Let that sink in: They confirmed my appointment YESTERDAY, knowing the office would be closed, and still allowed me to drive there today with my dog. That is not a minor inconvenience. That is an incredible lack of respect for your customers and, more importantly, the animals who depend on you for their care. I understand that businesses go through staffing issues, internal changes, emergencies, and unexpected situations. What I do NOT understand is why a company cannot send a simple phone call or text to a client when an appointment has been confirmed. I trusted Banfield with my dog’s care, and instead I was left standing outside a CLOSED veterinary hospital with no explanation and no communication. I was so angry and disappointed that I called billing and CANCELED my Banfield insurance. I will not continue paying for a service I no longer trust, and I will not be bringing MY DOG back. Pet owners should not have to chase down a veterinary hospital to find out whether their confirmed appointment actually exists. Banfield Santa Rosa — you need to do better. Much better. This experience was unprofessional, inconsiderate, and completely unacceptable. I am sharing this review because I would want to know about this kind of experience before trusting a veterinary hospital with my own pet. My dog deserved better. I deserved better. And Banfield has lost my business.

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