Pacific and Santa Cruz Veterinary Specialists

Reviews

• GT

  Gary Timmons

  Sep 25, 2026
  5.0
  Sick puppy. Took great care of her.
• JA

  Jess A

  Sep 19, 2026
  2.0
  This is an emergency animal hospital, so I understand that wait times can be long and that the most critical cases need to be seen first. However, my overall experience was frustrating.My dog was experiencing recurring seizures, and despite multiple visits, I was repeatedly told they were likely caused by toxins or drug exposure. I knew that wasn't possible, as she had no access to either. As the seizures continued, our concerns felt dismissed rather than thoroughly investigated.Everything came to a head when I came home from work one day and found my dog nearly lifeless. I rushed her back to the hospital, and only then did it seem like our concerns were taken more seriously. After three emergency visits, extensive testing, and more than $2,500 in veterinary bills, answers still hadn't come from the ER team. Fortunately, I had already taken my dog to a specialist, who performed an MRI. The diagnosis was only made after the ER veterinarian consulted with the MRI specialist to review those results. Once my dog was started on anti-seizure medication, her condition improved dramatically.Today, she is healthy, thriving, and her seizures are under control. While I am grateful that she ultimately received the treatment she needed, I can't help but feel that earlier intervention and better communication could have saved us a tremendous amount of stress, worry, and expense.I also believe the hospital should reevaluate its pricing structure or consider offering monthly payment plans to help make emergency veterinary care more affordable. It is especially difficult for pet owners to face substantial medical bills when the underlying cause of their pet's condition has not yet been identified. During our visits, it often felt like more tests were being recommended without a clear explanation of what was actually causing my dog's seizures. Emergency care is expensive, but when families are searching for answers, transparency, affordability, and truly listening to pet owners can make all the difference.
• MR

  Miss Renee

  Aug 30, 2026
  1.0
  We took our cat in at 10am on a Saturday morning to get x-rays and blood work as she had been off her food, vomiting and had diarrhea. We saw our primary care vet on Friday who told us to take her in SCVH on Saturday if she still wasn't eating. We were at Pacific and Santa Cruz Veterinary for 13 hours, finally left at 11pm. Totally unacceptable. They kept putting bigger emergency cases in front of our emergency. They need to get their act together.
• AH

  Adam Humburg

  Aug 27, 2026
  1.0
  Because 0 stars wasn't an option.... I called Pacific and explained our dogs was lethargic, couldn't control his bladder, and wasn't walking straight. They put me on a brief hold, then told me to bring him down immediately. We were "checked in" before 7PM, given a urine pad, and told to wait in the lobby. By 8 PM, they had started rejecting new patients and had locked their front doors. By 8:30, I was the only person sitting in the lobby with an animal, consoling my dog while he laid on the wet pad. During this time, there were at least 4 technicians and employees roaming the facility, clearly aware that we had been sitting there, locked in, checked in, and waiting for help. At 9:30, we reluctantly approached by a technician that told us that they are currently on a "hold" and that they would not be able to see my dog that night.... this was the exact thing that I had overheard them explaining to patients that were turned away two hours prior. When my wife called for an explanation (because she literally could not believe what I had just told her), she was told that our dog wasn't seen because he wasn't about to die. Our dog was never seen by a vet, or anyone qualified to make this type of judgement call. He was showing signs of toxicity and nuerological impairment. The staff let him sit in his own urine for hours, did not check his vitals, and wasted valuable time that could have been used treating him in Monterey or San Jose. I will be filing a formal complaint against the facility and staff with the California Veterinary Medical Board. These people do not care about your animals.
• NF

  Nicole Fernández-Viña

  Aug 11, 2026
  5.0
  About 9 months ago we found out our sweet dog Grey had cancer. We struggled for a long time to find an oncologist that we trusted and seemed to care about Grey’s wellbeing just as much as we did. We are so grateful that we found Dr. Stone at Santa Cruz. He provided the best care for Grey, consulted with us numerous times, adjusted treatments to our boy’s emotional needs, and the restrictions of us living more than 50 miles away from the clinic. He was always very patient, kind, and thoughtful. Thank you Dr. Stone for all your support these last months! Unfortunately, we had to say goodbye to Grey yesterday, and Drs. Kelly and Dunn took excellent care of Grey and ensured he felt comfortable and loved in every moment. We are so grateful to all the staff for all the love and care they put into their work! Thank you Pacific Vet & Santa Cruz. If you are looking for a trustworthy place to bring your pet, Pac Vet is a wonderful option.