Banfield Pet Hospital

Reviews

• SR

  Steve R

  Oct 7, 2026
  1.0
  Bringing your pet to a Private Equity firm for care is the equivalent of dropping your daughter off at a frat house. WAKE UP PEOPLE!
• EG

  Edwin Garcia

  Oct 2, 2026
  2.0
  Had to call 6 times at separate times just to get them to pick up the phone. Appointment set for 8:30 AM yet my dog wasn’t seen until the end of the day.
• RR

  Rhonnie Roberts

  Sep 15, 2026
  1.0
  ⭐ 1 Star If I could give Banfield zero stars, I would. We found a tumor on our dog that had grown very quickly, so naturally we were concerned and wanted her seen as soon as possible. This was our first visit to Banfield, and we were told to drop her off at 8:45 a.m. At around 11:00 a.m., we received a call asking for approval for the charges for testing. We were also told the veterinarian would examine our dog and call us in about an hour. By 12:30 p.m., we still hadn’t heard anything, so I called. I was told it would probably be another hour. We continued waiting. At around 2:10 p.m., I finally told my husband that if they still hadn’t seen her, we were just going to pick her up because I couldn’t stand the thought of her sitting in a cage all day. When I called, I was suddenly told, “Oh, she’s ready for pickup.” The veterinarian NEVER called us. We were then told it would take about a week to get the test results. Four days later, the tumor started bleeding. We called the veterinarian in San Francisco that we’ve trusted for years, and they squeezed her in that afternoon. Our longtime vet examined the tumor and told us he didn’t think it was anything to worry about, but he still wanted to test it to be sure. Within about 40 minutes, he came back with the results: it was benign. He explained that it was a blood tumor, froze it, and told us it should fall off within a couple of weeks. The difference in care, communication, and efficiency was unbelievable. After leaving our dog at Banfield for most of the day, never receiving the promised call from the veterinarian, and being told we’d have to wait about a week for answers, our regular vet was able to examine her, test the tumor, give us the results, explain what it was, AND treat it during the same visit. I do not recommend Banfield. Maybe for routine vaccines, although after this experience, I would personally think twice about even that. When you’re worried that your dog may have a tumor, communication and timely care matter. Our experience with Banfield gave us neither.
• ET

  Eunice Torres

  Aug 11, 2026
  5.0
  Been going here ever since my dog Ollie was a puppy. Everyone’s very helpful and knowledgeable. They make sure that Ollie is well taken care of and communication is up to par. I always feel at ease taking my dog here.
• KA

  kimberly ayala

  Jul 22, 2026
  1.0
  The front desk staff was disrespectful and rude. He yelled at my mom and aunt both on the phone and in person when they brought in my dog. Veterinarians are friendly and helpful; it's only the front desk staff who are very disrespectful. If I send my mother and aunt to seek the help they need, I hope they get the help without getting disrespected, especially considering the amount of money we're spending here.

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