Vetco Total Care

Reviews

• BN

  Bo NaKoa

  2 days ago
  1.0
  My experience with the clinic manager, Brett, was extremely disappointing and unprofessional. My puppy had a follow-up appointment to check whether his ear infection had cleared. I arrived about 10 minutes late after stopping because he had diarrhea during the 45-minute drive. I then waited nearly an hour—during which he had to go outside again—only to be told the test couldn’t be performed because medication from the previous visit was still in his ear. The appointment and a 1.5-hour round trip were wasted. Brett initially acknowledged the inconvenience and told me he would compensate us at our next visit. Instead, he denied that promise, repeatedly interrupted me, dismissed my concerns, and offered only a 10% discount. He also told me to “take accountability” for being late while blaming the situation on different doctors having different protocols and staff miscommunication. Those are internal management issues and should never become the client’s burden. What stood out most was Brett’s attitude. He was rude, dismissive, unwilling to listen, walked away while I was still speaking, and suggested I transfer my puppy’s records elsewhere instead of trying to resolve the issue. We have Vetco through Petco Vital Care Premier, and because participating clinics are limited, this location is the most practical option for our puppy’s care. That’s why we continue coming here. My concern is solely with the management, and I hope Petco addresses the lack of professionalism, communication, and accountability so other clients don’t have a similar experience.
• MM

  Merissa Morales

  Jul 2, 2026
  2.0
  I don’t like leaving negative reviews, but I feel it’s important to share my experience honestly. We rescued our kitten in March and brought her here for her first visit. We had a great experience with the veterinarian. She was too small for vaccines at the time, so we were asked to come back when she was older. Yesterday, at 17 weeks old, we returned for her vaccines. The staff asked if they could also draw blood to run some tests, and I agreed. Because of that, they took her to the treatment area without us. It took quite a while before they brought her back. When the technician, Clarissa, came out, she was shaking her head and told me they were unable to get the small blood sample because my kitten was “very squirmy” and moved around a lot. I understand that kittens can be scared, especially when separated from their owners. I also noticed there were three puncture marks on her leg where they had attempted to draw blood. With her colar off too which I thought was strange fur a blood draw and vaccine appt To Clarissa’s credit, she called later that day to check on our kitten, which I appreciated. At the time, I told her our kitten was hiding but otherwise seemed okay. Since then, she’s remained unusually withdrawn, cries when I pick her up, and isn’t acting like her playful self. I was told she would likely be sore, so I hope that’s all it is, but seeing this change in her behavior has been upsetting. I wasn’t in the room, so I can’t say exactly what happened, and I don’t want to make accusations. However, something about the experience didn’t sit right with me, and it left me feeling uncomfortable. Because of that, I don’t feel confident returning for future care. I truly love my animals and simply wanted to share my experience so others can make an informed decision.
• BG

  Briza Gonzalez

  Jun 22, 2026
  1.0
  I am a first-time dog owner, and unfortunately my experience at Vetco left me feeling frustrated and misled due to a lack of communication about pricing. I originally visited on Saturday for my puppy’s follow-up vaccines. During that visit, I mentioned to the technician that my dog had recently developed a bump on his rear leg. She took him to the back briefly and then advised me to return on Monday so a veterinarian could examine it. She asked what day worked for me, and I said Monday. She then asked what time, and I said anytime after 4 PM. She informed me that 4 PM was the last available appointment and scheduled me for that time. When I returned on Monday, the technician repeatedly asked whether I wanted the veterinarian to examine my dog, but she never explained that there would be a separate exam fee. She told me she was going to provide a quote, but she never did. Instead, she returned with the veterinarian, who examined my dog for only a few minutes. After the exam was already completed, the technician came back with the estimate and paperwork, and I was ultimately charged approximately $100. As a first-time dog owner, I was not familiar with how veterinary exam charges work and relied on the staff to explain any costs before services were provided. Had I known there would be a $100 fee for the exam, I would have appreciated the opportunity to make an informed decision beforehand. When I raised my concerns at the front desk, I was told nothing could be done because I had signed the paperwork. However, by that point the examination had already taken place, and the pricing had not been clearly communicated to me in advance. My issue is not with the veterinarian or the care my dog received. My concern is the lack of transparency regarding pricing and the failure to provide the quote before the service was performed. I felt rushed, uninformed, and disappointed by how the situation was handled. While I understand that veterinary services are not free and I am willing to pay for services that I knowingly agree to, I do not believe I was given the opportunity to make an informed decision before the examination was performed. Had the fee been clearly explained beforehand, this situation could have been avoided entirely. Because of the lack of communication regarding the cost, I respectfully request that management review this matter and consider a refund or partial refund as a gesture of goodwill. I would appreciate the opportunity to discuss my experience directly with a manager.
• CK

  C. Kim

  Jun 18, 2026
  5.0
  Great visit with Dr. Eric and the vet tech was very helpful at explaining what needs to be done for my dog. Keep up the good work Vetco Total care. We need you!
• VC

  V C

  Jun 6, 2026
  3.0
  Today I went to my hairless feline's appointment at 9:15a.m. and when I got let into a room I let my cat explore and at one point he jumped on a scale and jumped back down to the ground. When Tech Mychaela told me to place him on the scale she pointed to something on the table that looked like litter and I thought oh maybe my cat had some stuck between his paws but I checked and he didn't. She said it was a tick but when I looked closer at that tick it looked so flat and I felt offended that she would even think it came from Itachi. She claimed the tabels get cleaned all the time but I did notice a lot of dirty marks on the table. My cat has no fur and I cuddle with him and examine his body every day I'm pretty sure I would've seen a tick on him and let Vetco know about it. That tick was flatter than a pancake I don't know how long it had been there decomposing, but I didn't appreciate the tech claiming it came from my cat if neither her or I checked the examining table prior to her weighing my cat. Maybe next time I won't let my cat explore to avoid him getting blamed for something that I know didn't come from him. If anything maybe I would appreciate the clinic to do a better and thorough job sanitizing the rooms to avoid any other pet getting blamed for something that didn't even come from them or to prevent live bugs or critters from latching onto our pets/four-legged babies. I've been coming to this clinic for years and today was the first time I felt uncomfortable and upset. I still love this clinic I've met such wonderful techs, the receptionist Olivia is always so professional and helpful, and Dr. Kane has been my favorite doctor so far (unfortunately she was only here temporarily) and I wish she could've been my hairless cat's main doctor. However, I'd appreciate it if some techs were more professional with their communication skills and would show proof before falsely blaming pets for carrying something like a tick.

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