Vetco Total Care

Reviews

• EG

  Esmeralda Reyes Garcia

  Aug 15, 2026
  1.0
  I made an appointment for my cat to get neutered and when I got there they told me it was just the consultation for the procedure. We were never told that. They even made our appointment as soon as they opened because we were told it was for the procedure. We drove an hour for a 20 minute appointment and then told we had to come back two weeks later for the procedure. Other vets are around the same price so I would recommend people to go somewhere else. The veterinary was also rude but that was the least of my problems since not everyone has good customer service.
• GG

  Gabrielle Garcia

  Jul 23, 2026
  2.0
  I'm giving this location two stars instead of one only because the front desk receptionist was the highlight of our visit. She was warm, personable, professional, and truly made us feel welcome. She is an exemplary employee. I am fostering five kittens that were found behind my workplace, and we were grateful to receive coupons for free first wellness exams. I used one coupon and my mother used one for two separate kittens. There was never any mention on the coupon or in the appointment confirmation that the offer was limited to one coupon per household rather than one per person. Had that been clearly stated, we would have planned accordingly. When we arrived, the veterinary assistant explained the household policy. That was understandable, but the policy should have been communicated beforehand. We even offered to proceed with only one appointment, but she said she would check to see if both could be honored. While we appreciated that, her demeanor throughout the visit felt cold and unwelcoming, which was a stark contrast to the excellent customer service we received from the receptionist. My biggest concern was the condition of the exam room. There was animal hair and dirt left behind from a previous patient, along with a wet puddle on the floor that appeared to be urine. We were told it was probably dog drool, but regardless of what it was, the room should have been cleaned before another patient was brought in. Basic cleanliness and infection prevention are especially important when examining young kittens. The veterinarian was polite, but the exam itself felt very brief. He listened to their hearts, confirmed their gender, gave them a quick look over, and then told us the technician would discuss vaccines and treatment options. We left feeling like very little time had been spent evaluating the kittens or answering questions. For comparison, we later took these same kittens to a VCA Animal Hospital using a similar complimentary wellness exam. The difference was significant. The staff there performed a much more thorough examination, took time to educate us about our kittens' health, answered all of our questions, and never made us feel rushed. I appreciate that Vetco offers complimentary first exams, and I wasn't expecting anything beyond a standard wellness visit. However, clear communication about coupon restrictions, a clean exam room, and a more thorough examination are reasonable expectations regardless of whether the visit is complimentary. Based on our experience, I would choose another veterinary clinic for ongoing care.
• EA

  Elaine Aviles

  Jul 22, 2026
  2.0
  Vet Dr should not be in the business if he is terrified of dogs. My dog is sweet as pie but because he was a Rottweiler he was terrified. Get a new profession
• BN

  Bo NaKoa

  Jul 7, 2026
  1.0
  My experience with the clinic manager, Brett, was extremely disappointing and unprofessional. My puppy had a follow-up appointment to check whether his ear infection had cleared. I arrived about 10 minutes late after stopping because he had diarrhea during the 45-minute drive. I then waited nearly an hour—during which he had to go outside again—only to be told the test couldn’t be performed because medication from the previous visit was still in his ear. The appointment and a 1.5-hour round trip were wasted. Brett initially acknowledged the inconvenience and told me he would compensate us at our next visit. Instead, he denied that promise, repeatedly interrupted me, dismissed my concerns, and offered only a 10% discount. He also told me to “take accountability” for being late while blaming the situation on different doctors having different protocols and staff miscommunication. Those are internal management issues and should never become the client’s burden. What stood out most was Brett’s attitude. He was rude, dismissive, unwilling to listen, walked away while I was still speaking, and suggested I transfer my puppy’s records elsewhere instead of trying to resolve the issue. We have Vetco through Petco Vital Care Premier, and because participating clinics are limited, this location is the most practical option for our puppy’s care. That’s why we continue coming here. My concern is solely with the management, and I hope Petco addresses the lack of professionalism, communication, and accountability so other clients don’t have a similar experience.
• BG

  Briza Gonzalez

  Jun 22, 2026
  1.0
  Edit July 2026: I receive an email similar to the response below. Thanking me for taking the time to let them know and that they will be in touch but it has been about a month and I still have not received a solution or an actual response. Original post June 2026 : I am a first-time dog owner, and unfortunately my experience at Vetco left me feeling frustrated and misled due to a lack of communication about pricing. I originally visited on Saturday for my puppy’s follow-up vaccines. During that visit, I mentioned to the technician that my dog had recently developed a bump on his rear leg. She took him to the back briefly and then advised me to return on Monday so a veterinarian could examine it. She asked what day worked for me, and I said Monday. She then asked what time, and I said anytime after 4 PM. She informed me that 4 PM was the last available appointment and scheduled me for that time. When I returned on Monday, the technician repeatedly asked whether I wanted the veterinarian to examine my dog, but she never explained that there would be a separate exam fee. She told me she was going to provide a quote, but she never did. Instead, she returned with the veterinarian, who examined my dog for only a few minutes. After the exam was already completed, the technician came back with the estimate and paperwork, and I was ultimately charged approximately $100. As a first-time dog owner, I was not familiar with how veterinary exam charges work and relied on the staff to explain any costs before services were provided. Had I known there would be a $100 fee for the exam, I would have appreciated the opportunity to make an informed decision beforehand. When I raised my concerns at the front desk, I was told nothing could be done because I had signed the paperwork. However, by that point the examination had already taken place, and the pricing had not been clearly communicated to me in advance. My issue is not with the veterinarian or the care my dog received. My concern is the lack of transparency regarding pricing and the failure to provide the quote before the service was performed. I felt rushed, uninformed, and disappointed by how the situation was handled. While I understand that veterinary services are not free and I am willing to pay for services that I knowingly agree to, I do not believe I was given the opportunity to make an informed decision before the examination was performed. Had the fee been clearly explained beforehand, this situation could have been avoided entirely. Because of the lack of communication regarding the cost, I respectfully request that management review this matter and consider a refund or partial refund as a gesture of goodwill. I would appreciate the opportunity to discuss my experience directly with a manager.

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