Petco Grooming

Reviews

• TN

  Tim Nauss

  Sep 3, 2026
  5.0
  Jennifer always does a good job and the dogs love her.
• LT

  Luriza Tandico

  Aug 30, 2026
  2.0
  I’ve been to the Petco Saratoga/San Jose grooming location three times. My first experience was actually good. Bianca did my Maltipoo’s very first haircut when he was only about 4 months old, and I was happy with it. On my second visit, however, another groomer—I believe her name was Thelma—recommended that my dog be shaved instead of trimmed. I didn’t want him shaved, so I thanked her and left without having the grooming done. Yesterday, I decided to give this location another chance mainly because it is close and convenient for me. Unfortunately, I had another disappointing experience. Again, I was told that my Maltipoo was matted and that shaving was recommended. I brush his coat twice a day specifically to prevent matting, and I personally could not see or feel the mats they were describing. He is a Maltipoo but has more of a Poodle-type coat, so his hair is naturally very curly even after brushing. What was most frustrating was that I ended up spending $104 and basically only got a bath, which I could easily do at home myself. I felt like I wasted my money. I then took him to another grooming salon for his birthday, and they were able to trim and style his coat beautifully without shaving him. I’ve also had a much better experience at the Petco Morgan Hill location, where we went on April 25. The stylist there seemed more experienced and was able to work with his curly coat and give him a proper haircut. After three visits and giving the Saratoga location another chance, I’ve decided I won’t be returning for grooming. I understand that shaving may sometimes be necessary for truly matted coats, but I wish there had been more effort or experience in working with his coat rather than repeatedly recommending shaving. I’ll be taking him to a different groomer from now on.
• LC

  Laney C

  Aug 29, 2026
  1.0
  My partner and I brought our Chihuahua mix to Petco today for a nail trim + buffing. We specifically told the manager Bianca that his nails had been left too long during our previous visit. Unfortunately, after less than five minutes, his nails were still sharp and much longer than expected. While waiting, I briefly started recording my own dog through the large glass window because he looked SO adorable. Bianca immediately berated me for taking photos/videos. I immediately apologized and stopped, but I could see her shaking her head through the glass while looking visibly frustrated, as if I were supposed to know that they had a no photo policy (there was no sign indicating as such). When we tried to point out that the nails still needed a bit more rounding and polishing, Bianca was extremely rude and dismissive, saying there was nothing she could do and that our appointment was “done.” When I suggested that they should post a sign if photos or videos are prohibited, she became even more upset and raised her voice at me in the lobby. She compared me recording my own dog to someone going to my workplace and filming me. That comparison was completely irrelevant to what I was doing. Another employee present then joined Bianca in scolding us. They told us that they were not allowed to put up a sign saying photography is prohibited. At that point, I decided to leave rather than continue arguing with employees who were treating a customer this way while other customers were around. That honestly makes me wonder: if customers aren’t allowed to take photos, but putting up a sign informing customers of that rule isn’t allowed either, how exactly are customers supposed to know? There was absolutely no intention to film employees or anyone else, and our dog was staring straight at us through the gigantic glass window, which naturally I wanted to photograph as a memento. We spoke with the cashier afterward. We had originally intended to leave a tip for Bianca, but after this unpleasant experience, we wanted to take that back. The cashier name Nicolas was actually very understanding and ultimately waived the entire fee. After this experience, we will not be returning to this Petco for grooming services, which is such a shame because while we were there, we heard several customers say very positive things about Jennifer, one of their groomers. Unfortunately, Bianca’s attitude and lack of professionalism completely overshadowed what could have been a simple, straightforward experience. I sincerely think Petco should consider having someone in a management position who demonstrates better customer service, professionalism, and the ability to handle customer concerns calmly and respectfully. *I’ve included a photo to show what I believe to be an unfinished job as my dog’s nail is sharp to the touch and has a super rough finish.
• AG

  Alfredo Garcia

  Aug 19, 2026
  5.0
  This Petco is nicely laid out and has a lot to offer with space. Some others seem cramped and small but this one allows you to walk around easily. Also booking for pet haircut was much easier and the staff were much nicer here too. Although this isn’t the closest Petco to my home, I will make this my primary one to go to. Staff overall are nice and friendly and helpful too! Great!👍🏽
• GS

  Giovanna Schenini

  Jul 26, 2026
  5.0
  Thelma aways does a great job and my dog Maggie loves he

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