Petco Grooming

Reviews

• DD

  Debasis Dash

  4 days ago
  3.0
  I charged extra $30 for hair cut over the price that showed in the website.
• JN

  Jennie Nguyen

  Oct 3, 2026
  1.0
  Do not take your poodle here!!! The staff was very nice, but unfortunately, the groomer did not know how to do a standard teddy bear poodle haircut or follow basic grooming instructions. My toy poodle gets professionally groomed every month at his usual salon, but they were booked, so I decided to give Petco a try. I had previously taken my terrier to Jayme and he did an amazing job, so I felt comfortable trying Petco again. My toy poodle was not matted whatsoever by the way and Jayne was not the groomer this time. I brush my dog every day and he gets groomed monthly. I specifically asked for a “light trim” especially to leave his mustache and head long. I also asked for longer legs, a shorter body, and rounded ears. Instead, his entire haircut was butchered. She took off almost all of the length from his face and head, left bald spots on his ears and head, and made his head significantly smaller than his body. He looked completely disproportionate and almost like he had been buffed down. What makes this even more frustrating is that I had been growing his hair out for a long time, and his coat takes months to grow back to the length it was. I intentionally maintained his coat and brushed him daily so he could keep that longer teddy bear look. I wasn’t asking for a drastic haircut at all—I specifically asked for a light trim and to preserve the length on his face and head. Now, because so much of his coat was unnecessarily cut off, I have to wait months for it to grow back. I showed the before and after photos to the staff, and they agreed that he looked very bad. I understand that Petco groomers may not be at the same level as a groomer who specializes in poodles, but you should still be able to follow the customer’s instructions. Especially when the dog has no mats and there is no reason the requested length couldn’t be maintained. I paid $85 with tip for a haircut that I was extremely unhappy with.. I spoke with the manager and requested a refund, but she told me I couldn’t get one because the groomer was going to “fix” his haircut. Obviously, you can’t really fix a haircut when the hair has already been chopped off. At that point, the only thing they could do was try to make him look more even. You can’t put the hair back, and making him look even doesn’t solve the fact that months of growth were taken off. Even I could have done a better job following the instructions I gave them. The before and after pictures speak for themselves.
• ZL

  Zuemy Lara

  Sep 12, 2026
  5.0
  Grace v es muy paciente con my cookie.
• HA

  Hean Aguilar

  Sep 4, 2026
  5.0
  All is well
• ES

  Evangelina Sierra

  Jun 17, 2026
  5.0
  I have been to a few Petco grooming salons around San Jose for my puppy’s baths, but this location truly stood out. As someone who refers to my dog as my child, it can be nerve-wracking leaving her with strangers. My dog is a rescue and experiences a lot of anxiety when placed in a kennel due to past trauma, so I always worry about how she will be treated. The grooming team here genuinely listened to my concerns and showed so much compassion. They kindly agreed to call me about 15 minutes before she was finished so I could minimize the amount of time she spent in a kennel. That level of care and understanding meant so much to me. When they called, they not only let me know she was almost done, but they also gave me a thoughtful update on how she did during her bath and grooming appointment, including what went well and any challenges she experienced. I really appreciated the communication and transparency. It is clear that this team truly cares about the pets they work with and treats them with kindness and patience. I will definitely be returning to this specific Petco for my puppy’s monthly grooming appointments. Thank you for taking such great care of my girl! 🫶🏽🐾💖

Frequently Asked Questions About Petco Grooming