Banfield Pet Hospital

Reviews

• SN

  Sai Noom

  May 29, 2026
  2.0
  Out of all the Banfield locations in San Jose, we chose this one because of its good ratings. When we arrived, they asked for our dog’s documents, and we gave them everything we had. They told us they would return them once they were done, but we never received them when we picked up our dog. At first, I thought it might have just been an oversight, so we waited for a phone call, but nothing came. A few days later, I called to check if they still had our dog’s documents, and they told us they could no longer find them. We had carefully kept our dog’s documents since day one, only to lose all of them in one place. This is extremely unprofessional and disappointing. Good reviews don’t always mean you’ll get good service. It feels like once they have your money, everything else is forgotten.
• JC

  Jen Castro

  Apr 22, 2026
  5.0
  Leia is treated so well when she visits and she LOVES the staff, who adore her too. They offer great services and are attentive and thorough when explaining procedures and new medications, etc. Very friendly staff.
• AS

  Andrea Salcedo

  Apr 22, 2026
  5.0
  Everybody has been nothing but amazing here. Indy is already a bit scared but we know he is loved by all when he goes to his appointments
• MR

  Michael Ross

  Mar 25, 2026
  5.0
  All the staff were fantastic very friendly very professional we bought a medical plan awesome but some things the medical plan does not cover extractions and things for the dog's teeth I thought were extremely expensive so we're not quite sure what we're going to do other than that fantastic but very very very expensive if you don't have insurance or some kind of a medical plan
• RG

  Rebecca Garcia

  Mar 11, 2026
  5.0
  employees are always nice and friendly.

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