ARCHVET Emergency Hospital

Reviews

• 33

  3772242

  Oct 2, 2026
  4.0
  Arch Vet was wonderful, they were caring, loving to my Dog, I was comfortable, which also help to lower anxiety in both me and my pet. Thank you Arch Vet, I live 30 mins away, and it was worth it!
• TL

  Tak Lav

  Sep 30, 2026
  1.0
  A few years ago, I brought my dog in because he was acting very strange—almost like he was hyperventilating. He was breathing heavily and constantly, his tongue was hanging out, and it looked really dry. After running tests, they told me he had a fever and swelling in his throat. I asked, “Okay, what are the options?” Option #1, they said, was a shot to reduce the swelling: $1,000. Option #2 was to monitor him for a few hours: $6,500. I told them I didn’t have that kind of money, so we went with the first option and paid the $1,000. The vet on duty was a younger Asian woman, and I felt she didn’t really know what she was talking about—or at least didn’t have much experience. They also offered to euthanize him for $2,500. Terrible, I know. Mind you, when we arrived, he walked in. By the time we left, we were pushing my buddy out on a gurney. Don’t get me wrong—the rest of the staff were fantastic, so helpful and concerned. To make a long story even longer, I lay next to him all night. He was immobile and panted nonstop. He died that night, just after midnight. It was a bittersweet moment. The vet called the next day to check on him, and I told them he had died the night before. So, $1,000 down the drain. My point is: why offer these services if you’re not sure they’re going to work? PLEASE FIND A VET WHO TRULY CARES FOR YOUR FUR BABIES.
• AA

  Ashe

  Sep 19, 2026
  5.0
  Willow here has a sensitive stomach, so we went in because I think she ate something weird and had 2 days of diarrhea as a result but I took her in. It was a Saturday so urgent care it was! Booked an appointment for a couple hours later. Phone call: I appreciate the transparency on $ it was a higher rate for the weekend. Exam: ~$150 Fluids subcutaneous: ~$260 Metronidazole: ~$89 Total: $499 Arrived, immediately put into a room, was offered water (for human). Tech came in for some questions, vet came in after shortly. The whole appointment probably didn’t take more than 20 min ish. They call and follow up to check in. Pretty easy! Willow recovered within a few hours of meds and picked up her favorite toy to start the process over again… probably 🙃
• LL

  Lily

  Sep 11, 2026
  2.0
  I had a mixed experience at ArchVet. My dog had gotten hit by a car and this emergency hospital happened to be around the corner from my house. When I entered the hospital, I let them know that my dog had been hit by a car, butt given that she was walking around, they didn't prioritize doing a quick check on her first. The priority was making sure that a deposit was made. I understand the mechanics of how an emergency vet works because I had previously worked at one. And I understand that the financial aspect is a priority, but when you go in and let them know that your dog got hit by a car and they prioritize getting the money and then putting you in a room only for you to wait for some additional time before a technician goes in, it doesn't really leave me with reassurance that they cared about my dog. I ultimately think that once they had her in the back, they took good care of her. But walking away from this experience, I'm not sure if I would return to this emergency vet. The time that it took for my dog to be seen would have been the same if I went to another ER vet that I know would have prioritized doing a quick check on her the minute we walked in. It could be that if you were looking for a regular vet, you would have a good experience, but if you have an emergency, just be aware that they'll prioritize getting payment before doing a check on your dog (even when she's gotten hit by a car).
• MP

  Monique pizano

  Sep 2, 2026
  1.0
  I accompanied my coworker to ARCHVET after an already heartbreaking experience, and I am still shocked by the lack of communication, compassion, and professionalism she received. Her dog, Cookie, was just over a year old when she was hit by a car. My coworker rushed her to ARCHVET, but sadly, Cookie could not be saved and had to be euthanized. In the middle of that shock and grief, with her young children present, my coworker was presented with a cremation package. She signed it and paid approximately $1,800 for the emergency visit, euthanasia, and cremation arrangements. After having a little time to process everything, she decided she wanted to bury Cookie instead. She called early Tuesday morning to ask about bringing her home and to request a breakdown and possible refund of the cremation charges. She was told someone would call her back, but nobody did. She continued calling and emailing without getting clear answers. That Thursday, several of us accompanied her to the office because she still did not know where Cookie was or whether she could bring her home. After waiting and speaking with a manager, we were told Cookie had already been picked up by a third-party cremation company. The manager initially could not even tell us when she had been picked up and explained that the bodies are left for the company to “come and get.” After another wait while she contacted the cremation company, we were told Cookie had already been cremated. We then learned that Cookie had been picked up on Tuesday—the very same morning my coworker called asking to stop the process and bring her home. Had her call been handled with urgency, or had someone simply communicated with the appropriate people, there may have been an opportunity to prevent this. We understand that she initially signed the authorization, but she reached out before Cookie was picked up. Her call deserved prompt attention, especially given the irreversible nature of the situation. Weeks later, my coworker still had not been notified that Cookie’s ashes were ready. She called because Cookie’s memorial was approaching. Only after that call did she suddenly receive an email saying the remains were available for pickup. The final display of insensitivity happened as she walked out carrying her dog’s remains. The front desk employee smiled and said, “Enjoy!” Enjoy what, exactly? Her young dog’s ashes? Families coming to an emergency veterinary office are often experiencing one of the worst moments of their lives. They deserve empathy, careful communication, and staff who understand the seriousness of handling a beloved pet’s remains. The lack of follow-through was bad enough, but that final comment was unbelievably thoughtless and cruel. ARCHVET needs to seriously improve its communication procedures, coordination with its cremation provider, and grief-sensitivity training for staff. No grieving family should be treated this way. UPDATE/ REPLY: Oh, so you do respond with urgency… just not when it could have made a difference. Do better.

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