Petco

Reviews

• EH

  Everett Harwood

  3 days ago
  1.0
  I entered the restroom at your location and it was absolutely disgusting. There was urine on the floor, no toilet paper, no seat covers, filthy toilet and sink, and toilet paper strewn throughout the restroom. This is a violation of Environment Law in SF and a disservice to your customers.
• JC

  Jingya Chen

  May 2, 2026
  4.0
  I absolutely love this pet store! They have a great range of products and the staff really knows their stuff. My pup gets so excited when we go here, and I love that they have tons of toys and treats to choose from.
• AS

  Antonia Schultz

  Apr 30, 2026
  1.0
  My partner and I recently visited this Petco location, and we left feeling genuinely shocked and deeply saddened. As we walked through the store, we couldn’t ignore the conditions many of the animals were kept in. Several enclosures appeared overcrowded, while others were far too small and poorly maintained. It was difficult to watch animals confined in spaces that clearly do not meet their natural needs. Instead of seeing healthy, enriched environments, we saw signs of stress, lack of stimulation, and inadequate care. What affected us the most was the realization that these are not “products” or entertainment for customers — they are living, thinking, and feeling beings. Many of them are forced to spend their days in tiny enclosures, surrounded by constant noise, bright lights, and people tapping on glass or laughing at them. This is not an environment any animal should have to endure. We strongly believe that animal welfare should come before profit. Proper, species-appropriate care is not optional — it is a responsibility. Seeing animals treated this way was heartbreaking, and it is something we feel needs to be addressed urgently. We were also disturbed to see animals being discounted by 20–50%. Reducing the price of a living being raises serious ethical concerns — especially when some of these animals already appeared to be in poor condition. It gives the impression that they are being treated as excess inventory rather than sentient beings. Offering animals at such low prices can also encourage impulsive purchases, where people may take them home without fully understanding the responsibility involved, increasing the risk of neglect or improper care. This is deeply concerning and, in our view, not something that should be happening in a responsible pet store. We truly hope that Petco will take this seriously and make significant improvements to ensure that all animals are kept in humane, appropriate conditions. Until then, we cannot support a business that allows situations like this to exist.
• HC

  Henry Cook

  Apr 29, 2026
  5.0
  Absolutely love this place! The staff is incredibly friendly and knowledgeable, always ready to help with any questions about pet care. The selection of products is fantastic, and my pup always gets excited when we visit!
• DA

  Devina Arsyadi

  Apr 25, 2026
  5.0
  Naomi is amazing! I’ve been bringing my dog Snowy to Naomi for monthly grooming, and she consistently does an incredible job. Naomi is so caring, attentive, and gentle. It’s such a relief knowing my dog is in such good hands. Highly recommend Naomi to anyone looking for a trustworthy groomer❤️

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