Pet Zone Tropical Fish

Reviews

• AT

  Anthony Tedesco

  1 day ago
  1.0
  Terrible experience. I ordered from them bc they showed a tank full of brightly colored, red fish. I went through check out and didn’t notice that several shipping options don’t guarantee that fish are live on arrival in lightly colored smaller print (I found this out in their reply e-mail). Why would you ship a living thing in a way that doesn’t guarantee their life? The fish arrived and the box was wet. I opened the box all the bags were leaking everywhere and the fish were all laying on their side. The fish are not nearly as colorful as what they have in the pictures and one of them isn’t even red. It’s a muted, pale dirty white color with pale black fins. I could have got this quality of fish from any local fish store. I immediately removed them from their bag and put them in a new, fully-cycled tank I setup to give them a hope of survival. When I emailed them they just told me that the shipping doesn’t guarantee life and good luck. I’d suggest ordering from somewhere else that’s more transparent and spend the extra money to know what you are getting.
• RE

  Rick Edwards

  3 days ago
  1.0
  I ordered a few fish online from them. I never received the fish, never received a refund, and never received communication back when asking what was going on. I sent over 3 emails asking what was going on. I see they have great reviews so not sure what exactly happened with my experience. I ended up having to get a refund through my CC company.
• KP

  King Person

  Aug 11, 2026
  4.0
  Pretty cool. There were fish there
• JH

  Jeffrey Ho

  Jul 21, 2026
  2.0
  **Reply to biz response: Thanks for the reply, but it’s to little, too late- offering to get the order number to checkup on the status should have been, at the best, the very first thing your employees are trained to do, and at least, how mgmt. should’ve replied when the employee sought their help while I was still present on the phone- It’s shouldn’t have to take a negative review to get such a fundamental customer service response...** It’s amateur hour at this business. I’ve made a few purchases there in person in the past and saw they had an uncommon plant variety for sale on their website. I called to confirm availability and was told they didn’t actually have it in store and that it would be dropped shipped from the supplier. That’s fine, no problem there. I place my online order and wait several days but there’s no movement or update on delivery, so I send a message through their website to check on the status and waited another few days with no reply. I just called in to check and was told immediately ‘we’re just a physical store front, we don’t handle anything to do with online orders.’ Excuse me? You’re one and the same business, if no one there can assist me, then who can? After some mumbling, the employee said he would talk to his manager. I was then told that I would get a reply soon, as their online messaging was just fixed and a then a repeated ‘sorry we’re just a physical storefront, we can’t help with online orders.’ Ok- can you be more specific, how soon is “soon”? You have my money and I’m holding an empty bag. The people that work there are for the most part nice and fairly knowledgeable about the hobby, but its clear when I’ve visited, they are abundantly disorganized and the store and aquariums are a bit of a mess. Unfortunately simply being nice doesn’t cut it when you’re a business. On the opposite side of the spectrum is their warehouse competitor down the street, which when you enter and interact with them, it’s instantly clear they have all their systems and processes all dialed in. They also have a larger selection with lower prices, and inspire loyalty by giving you trade-in credit on livestock (vs. Pet Zone’s policy of taking in free “surrenders”) as well. Unfortunately I have a feeling their longevity is on borrowed time.
• CM

  Carlos Perez Morales

  Jul 1, 2026
  4.0
  Great selection and plants. Prices are decent. Definitely coming back.

Frequently Asked Questions About Pet Zone Tropical Fish