Pet Zone Tropical Fish

Reviews

• DH

  D H

  May 9, 2026
  5.0
  This 5 stars is genuine. Way to go Pet Zone team, for making the most gorgeous shop I have ever seen. The aquascape displays are absolutely jaw dropping and inspiring. And what I personally think every hobbyist tropical tank should aspire too! Would love to learn about those builds top to bottom - literally! People who want to be successful in brick and mortar aquarium shops - should take notes!! - Staff are all super cool and knowledgeable. - I have gone to this shop many times over the years, and I always felt that the stock had mainly catered to the type of fish you might see in an Asian restaurant aquarium. This shop is no longer like that, and I’d say 80% of their stock can be kept in 40 gallons and less. Which is definitely my cup of tea. Genetics, variety, and tank health seem all A1! I have been to every single shop in the San Diego, and I highly recommend this be your first stop - for standards sake. - I have one peeve. And I’m okay with removing this section, just wanted to bring it up. Because I’ve been shopping in aquarium stores for 20 years. My spouse picked up a batch of fish, and she is rather new to the hobby, and was paying closer attention to colors than other possibly health indicators. I don’t blame her, the fish was stunning color wise. And I’m used to seeing colors being greatly affected by fish health. Though when she brought it home, I immediately after close inspection noticed fin tattering, sunken eyes, and extreme emancipation. But with the size of the fish, and how bright he was, I don’t blame anyone for not noticing the details. I did everything by the book, to keep the fella alive, but to no avail. Steady decline till death. I called in, explained my situation, and was told to bring it in for an exchange for same species. (Mind you, now I’m worried that this particular batch of this species could all be affected, or the fish in that tank in general.) But, I figured it was their policy and sop, so that’s fine and I can work with that. Upon bringing it in with my spouse, everyone was cool, BUT there were some comments that made the exchange seem like they don’t actually do that, but they were making an exception. And that it wasn’t super cool on our part to even ask or expect it. And there was a comment of how the symptoms pointed to parasites. So it led me to question, like am I going to get absolutely cooked here buying an expensive batch of shrimp or fish, if they turn out to be sick or to weak to transfer, and die? Even if it’s in same week I bought them? I understand that these shops deal with a range of skill levels and experience. And it’s probably very difficult to figure out an SOP for this. Though I personally don’t want to leave a shop, feeling uncomfortable. Like we were pressing boundaries, by asking for an exchange on a dead fish sold with pre-conditions. I hope a strategy can be found, where an experienced hobbyist is not feeling uncomfortable with their experience at such an awesome shop. Especially under these circumstances. Keep in mind, the guy buying $50-$100 of items at your shop today, might be the same guy coming back to your shop for a much larger order, and sending all their friends. Because of their customer experience. Final note, The exchange I received is doing absolutely fantastic. Very active. Fins are on point, and after a day, he’s brighter than he was in the store. Thank you for looking out! And I’m looking forward to my next shopping trip ☺️
• CC

  Cameron

  May 5, 2026
  1.0
  I warn everyone! Please do not order from this company online. They never respond from to emails. They shipped my a new born baby Redtail catfish that would never be able to survive shipment. Paid 60.00 for a a dead fish and they will not even respond through email. Good luck getting through to their phone line. It’s impossible. They say they can’t honor the full refund. Because I chose USPS shipping but the thing is it was the only default shipping method available. Like I said very bad online service. I didnt want to write a bad review but they could never resolve my issues or even get back to me with a verdict via email.
• CY

  Candice Y

  May 5, 2026
  5.0
  Staff was AMAZING!! Very sweet, accommodating, no pressure or rushing me. They were also very knowledgeable and asked questions instead of assuming I didn't know something. Incredible, healthy selection of plants, fish, snails, accessories, and tank materials etc. This is my new go-to place! I can't say enough good things about my experience!!
• MM

  melissa murphey

  Apr 27, 2026
  2.0
  I visited on Saturday to purchase a snail. There are signs posted stating staff are available to help and that customers should be ready when asking for assistance, and that due to pricing policies you may not be able to choose specific animals and thats to keep prices low but the prices were average if not more than other fish stores. I asked a staff member for a snail that I saw moving on the glass, and they assisted me with the selection I guess I should have stayed and watched to make sure she didn't get one of the obvious dead ones they had in the tanks which were quite a bit. I also took a moment to look at the betta fish, but the conditions did not appear well maintained they were in small jars with half the water that one of them couldn't even swim in a circle if they wanted honestly worse conditions for bettas than Petco. When I got home and began acclimating the snail, I discovered it was already dead. This was very disappointing, as it was a waste of both time and money. I hope better care is taken when selecting animals for purchase in the future.
• ED

  Eddie D

  Apr 23, 2026
  1.0
  The Pet Zone has to be the absolute worst place to order live fish online. I placed my order over a week ago and my order still hasn’t shipped. First of all, their telephone message is from Covid days days which was 6 years ago. Their website is probably the only one I have seen that doesn’t allow you to check your order status. You have to call. Problem is, no one ever answers the phone. You’re left uninformed which is not cool since I want to make sure I’m home to receive the fish. They also never answer texts so don’t bother with that also. I called yesterday and miraculously someone finally answered the phone and told me my order was not shipped. What do I have to wait? 2 weeks? Never experienced such total failure with customer service.move on to another company. You’re better off UPDATE!!!!!!!!!! You can’t make this stuff up. The worst operation of online live fish I’ve seen. They shipped my fish on the 24th. I didn’t get an email confirming shipment and tracking till the 28th, the day AFTER it was delivered to my mailbox parcel. Gee thanks. You’re supposed to send the confirmation email the day you ship so I can look out for the box in 2 to 3 days. Poor fish were ALL DEAD ON ARRIVAL having been in th4 box from the 24th till th 29th. All 10 were dead Tragic. From A thru Z this organization dropped the ball at every turn. How are they still in business??????????/. Again to the owner for gods sake email the customer the DAY you ship, not 4 days later after it’s been delivered. I don’t think I’ll see a worse dompamy than this. Good luck if you buy from these people. Don’t say I didn’t warn all of you

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