Banfield Pet Hospital

Reviews

• TL

  Taytum Lovell

  Jun 17, 2026
  5.0
  Amazing staff, so friendly and helpful. I’ve used their health plans for all of my family pets and I’ve never been disappointed - such a great team!
• GG

  Grace Garavito

  Jun 16, 2026
  1.0
  TL/DR: Go to a different location. By far, this was the worst experience I have had with a Banfield location. I brought in both of my dogs and was very clear with the staff that I wanted them updated on any vaccines they were due for. At the initial appointment on Monday, I was advised that one of my dogs should receive a dental cleaning. Since the procedure was included in my wellness plan, I agreed and scheduled the cleaning for Wednesday. Before leaving, I specifically confirmed with the veterinary technician that the vaccines had been administered that day, and I was told they had. On the morning of the dental cleaning, I checked my dog's Banfield profile and noticed it showed that no vaccines had been given. When I arrived for the dental appointment, I brought this discrepancy to the staff's attention. The technician informed me that the vaccines would be administered that day instead. After the dental procedure, the Banfield app was updated to show that the vaccines had actually been given on Monday. This immediately raised concerns. When I picked up my dog, I asked for clarification because the information I had been given was inconsistent. The technician then told me that my dog had received the vaccines again that morning, despite the records now showing they had already been administered on Monday. Rather than acknowledging the error, I was told that the second administration could simply serve as the "booster" dose and that my dog would not need to return in two weeks. This explanation did little to address my concerns about how such a serious discrepancy occurred in the first place. The entire experience was incredibly disorganized and reflected a concerning lack of communication and record accuracy. As a pet owner, I expect clear, accurate medical records and confidence that my pets are receiving appropriate care. Unfortunately, this experience left me questioning both.
• CD

  Christina Daily

  Jun 2, 2026
  1.0
  I hate writing this review because the male veterinarian who saw my dog was kind and caring. Unfortunately, the rest of my experience at Banfield Hillcrest was extremely horrible. No one seemed to have a clear idea of what was going on, and the entire process felt disorganized and poorly managed. The nurses and support staff were not communicative, and I spent over an hour waiting with very little explanation. I had to check in over three times and no one seem to know what was going on. They were also not busy. The manager did not do anything to improve the situation or provide meaningful updates while I sat there waiting. She was lost and had no idea what I was talking about. So I do not trust my dog here.
• SC

  Sammy Chandna

  May 27, 2026
  1.0
  Less than useless. I pay $150 a month with these idiots and they wouldn’t even look at my dog with an open gash. I just asked for them to take a look and when they said they can’t, I asked for a recommendation to take her, they told me to look up emergency clinics near me. They referred me to GOOGLE!! Absolutely useless
• JR

  Jordan Reese

  May 18, 2026
  1.0
  I took my cat to Banfield Pet Hospital because she had blood in her stool. I brought in a fecal sample and was told results would take 24–72 hours. A week went by with no call. I called them, and they still didn’t have the results. Another week passed, and I called again, and they still didn’t have the results. THREE WEEKS went by with no call or update, so I called them AGAIN and that’s when they admitted the lab had lost the sample/results. So I brought in a second fecal sample. Then the exact same thing happened again weeks of silence. AGAIN On the THIRD week, I finally called them myself, only to be told, “Oh yeah, the results came back and there were no parasites.” Nobody called me. Nobody texted me. Nobody followed up. This took almost TWO MONTHS just to get a basic answer, and the only reason I even got one was because I kept chasing them down myself. Then after all of that, they told me I needed to pay for another exam if I wanted anyone to actually look at my cat. Absolutely ridiculous. If you care about timely communication or competent follow-up for your pet, avoid this place. Losing test results once is bad enough. Never contacting the owner is unacceptable. They completely lost my trust and my business.

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