Banfield Pet Hospital

Reviews

• VM

  Veronica Martinez

  Jun 3, 2026
  1.0
  Extremely concerned with the standard of care provided by Dr. Ruby Murillo on September 17, 2025. My dog Peetie underwent a dental procedure where his pre-anesthetic bloodwork was manually entered into the system hours after the procedure was already finished, meaning his critical flagged abnormalities were completely ignored before going under. During anesthesia, his heart rate plummeted to a dangerously low 68 bpm, yet he was still extubated and sent home with zero post-op pain relief, causing severe post-surgical distress. To make matters worse, my cat Sophie also underwent a dental procedure with Dr. Murillo on this exact same date. She suffered a traumatic cardiac event under anesthesia, and I was not properly informed or referred to a specialist. Dr. Murillo's clinical oversight and handling of medical records raise massive safety questions for anyone trusting this hospital with their pets. There is active ongoing Veterinary Medical Board investigation into Murillo' and Dr. Kate Brown ethical and professional standards.
• AZ

  Angie Zamora

  May 26, 2026
  5.0
  Dear Banfield Pet Hospital, I would like to express my sincere gratitude for the excellent care and service my pets, Tiger and Perlita, received during their appointment on Thursday, May 21, 2026. I especially want to thank Berenice, Ricardo, Veronica, Reyna, Cassi, and Kari for taking such wonderful care of my fur babies. When Berenice brought Tiger and Perlita out after their check-up, I could immediately see how much they trusted her, and that meant so much to me. They always come out looking very happy after their appointments, which speaks volumes about the kindness and care your team provides. While waiting in the reception area, I also observed Ricardo assisting clients with great dedication and kindness. He treated everyone with patience and respect, and it was wonderful to see such genuine care for both pets and their owners. I would also like to give special thanks to Dr. Amanda Igeta for her patience, kindness, and professionalism. She took the time to carefully explain the dietary options and procedures available to help treat Perlita’s skin condition, as well as the treatments available for the cataracts that are beginning to develop in Tiger. I truly appreciated how thorough and compassionate she was throughout the visit. I am also grateful for her recommendation of a specific food to help improve Perlita’s skin condition. Thank you all again for the excellent service and for always making Tiger and Perlita feel so well cared for. Your compassion, professionalism, and dedication are deeply appreciated. Sincerely, Angelita Zamora
• PD

  Pam Durkee

  May 14, 2026
  5.0
  I am taking my dog for rehab with Becky Lewis - she is absolutely fabulous and my dog is doing so well with her!
• GG

  Gaby

  Feb 25, 2026
  1.0
  I went to the Harden Ranch location in Salinas and it was very disappointing. I felt like the staff were very dismissive about my concerns, this includes Dr. Murillo. I asked a question about improving my cats care she laughed and said there was nothing we could do, we just had to keep an eye on it. When I tried to get help ordering prescription food for my cat the woman that helped me seemed very put out and it looked like it was a huge inconvenience to her. I told her to forget it, I took the prescription and just figure out how to order it online. I don’t take my cats there anymore. I moved them to a different location. They are very nice and and always seem happy to help at this new location.
• RR

  Robert

  Feb 17, 2026
  5.0
  To Becky and Dietlind at Banfield Therapy. These ladies are so caring, nice and compassionate. My dog loves going there for his water therapy. I highly recommend them. I.W.

Frequently Asked Questions About Banfield Pet Hospital