Banfield Pet Hospital

Reviews

• TT

  Tony Troccoli

  4 days ago
  1.0
  We have been long time customers of Banfield because of their caring Vets and customer service. It is the reason we don’t mind spending $100s if not $1000s annually on our pets. This is with the wellness plan. Sadly the service has continue to deteriorate. I think today was the last straw in our relationship with Banfield. At check in, I was asked if one of my dogs needed a pro heart injections. I responded no injections for either of my 2 dogs. I was also asked which number should Banfield call if the doctor needs to speak with us. I gave the receptionist my number which was on file. So it was clear no injections for either dog and I would be called if needed. This was because my wife was out of town. Banfield proceeded to contact my wife and request authorization for pro heart. Then applied the injection to one of my dogs who has a reaction to the injection. If Banfield would have told me at check-in they will call my wife’s number I would have contacted her to advise her of my check in instructions. If the doctor would have either read the notes or stayed in sync with the receptionist, they would have known 1- call my number 2- known no injections were to be administered I don’t understand why I’m asked what number they should call if they’re not going to honor the response. I don’t understand why the check in instructions don’t make it to the doctor. I don’t understand why Banfield has an electronic record of who did the check in if they can’t use it as the contact priority. What other communication is not happening here? Makes me wonder and definitely reduces my trust. Then there was the discussion about having to pay for an injection I specifically communicated was not requested or approved at check in. I had to explain I’ve spent $1000s over the years and I was a loyal customer. I had to explain they can argue to be right and charge me the $35 for the injection and loose a customer, $1000 more in future sales, and have to deal with a nasty review. Or they can settle the matter by discounting the charge. It was only I explained to them which option cost them more that they elected not to charge me Sad. We were once so happy with Banfield. No more.
• MC

  marsha carter

  Sep 22, 2026
  2.0
  I've been standing in line for about 10 minutes and have not been acknowledged one time. The young lady at the desk was with a customer but she she still never looked at me until she was done. Customer Service needs work
• RC

  Ryan Cruzado

  Aug 8, 2026
  5.0
  They checked in my dog in a timely matter and were very nice to work with. They took care of my dog's routine dental appointments and skin concerns. I would recommend doing their wellness services as it saves a lot of money on routine costs for your pet.
• MM

  Monika Michelle

  Jun 1, 2026
  1.0
  I needed a same day appt and was able to book a 530 same day appt. This location was the only one that had one available and its 30-40 minute drive. I got there and they told me there was no appt and that sometimes the online system does not sync. They continued to tell me they can’t see my pet and to come tomorrow. Wouldn’t even answer my questions. Not friendly people and horrible customer service.
• DM

  Dolores Morales

  Apr 7, 2024
  5.0
  They are all so nice and helpful.

Frequently Asked Questions About Banfield Pet Hospital