Banfield Pet Hospital

Reviews

• DK

  Derry Kingston

  3 days ago
  5.0
  They saved my best friends live! Prices where resealable. They where vary helpful and understanding.
• MM

  Monika Michelle

  Jun 1, 2026
  1.0
  I needed a same day appt and was able to book a 530 same day appt. This location was the only one that had one available and its 30-40 minute drive. I got there and they told me there was no appt and that sometimes the online system does not sync. They continued to tell me they can’t see my pet and to come tomorrow. Wouldn’t even answer my questions. Not friendly people and horrible customer service.
• DA

  D Ayres

  Jan 24, 2026
  1.0
  Had an appointment today for this afternoon. Got a call this morning waking me from sleep to find a voice message from Kylie stating that the vet (dr chen?) had called in sick and sorry for the inconvenience and left a number for me to call. Called it immediately, but got a message stating the office was closed and to leave a message. Banfield@ Rancho Cucamonga: the next time you have to cancel because once again the vet "called in sick", have the courtesy to leave a number that someone will actually answer, and perhaps even offer an appointment at another local Banfield for the same day. Instead, the voice message left me with the Rancho number, which was set to automated voice mail due to being "closed", leaving me to look up other Banfield locations and track down phone numbers for open offices. No alternate phone number was offered in the voice message. Leaving a message stating you are canceling like that, without any other assistance, was unprofessional. Since this is not the first time Banfield has done this, having experienced this more times than one would think with any vet other than Dr Sesody (one of the few reasons I continued with Banfield Rancho), I am going to have to look into finding another vet. Banfield, I suggest that in the future, you be both more proactive and more professional, and schedule more than one vet for a Saturday. If your vet regularly calls in sick, perhaps its time to find another vet to replace. Your vet calling in sick, is not our problem.
• CC

  Crystal Coronado

  Jan 7, 2026
  1.0
  Scam!! We took our cat to the vet in November when he started showing signs of illness and was drooling. Initially, the prescribed medication didn't improve his condition. At that time, the vet suggested getting pet insurance, which cost $151. In December, when symptoms persisted, the vet recommended upgrading to a senior care insurance plan for $103, covering biopsy, senior care, and tooth cleaning. Unfortunately, the vet diagnosed our cat with oral cancer and suggested a biopsy costing $400 to confirm the diagnosis. They also recommended tooth cleaning under anesthesia. Since we couldn't afford both, even after upgrading insurance, we requested just the tooth cleaning. However, the vet refused due to our cat’s age. Despite paying for insurance, we felt no real help was provided, only requests for more money, and were told insurance fees must be paid even if our cat passes away. Which he did on January 5th 2026, at 3:04pm. This experience highlights the importance of researching veterinarians and insurance policies carefully before committing.

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