Petco

Reviews

• SL

  Sherry Rose Leybag

  Aug 12, 2026
  2.0
  Not happy with the recent changes with the petco vital rewards. I will just switch somewhere else and lessen my trip there now.
• ZA

  Ziad Aunallah

  Aug 7, 2026
  2.0
  The staff is really nice and friendly, no complaints there. Pet food here is grossly overpriced and they never have the food I actually want in stock, which ironically is their own house brand and one of the few affordable decent quality wet foods the store sells.
• SS

  Steve Schulman

  Jul 7, 2026
  5.0
  Great experience. Met three very helpful sales people.
• MS

  Michelle Silber

  Jun 30, 2026
  1.0
  Awful customer service! I came in with a return and the employee tried for over 30 minutes to do the return…asking for help from 3 different associates (2 of which were managers). The associate finally got a manager over for a second time to help him, the manager tried telling me that I had already received the refund???? I assure you I would not still be standing here if I had already received the refund. Then the manager told me the refund amount that comes up is a difference of $2, would that be ok with me because if it’s not he would have to get it out of his own pocket or the register would be short. I did not have the manager take the money out of his own pocket, I took the refund even though it was short and left!
• LG

  lee gallipoli

  May 28, 2026
  1.0
  I would give zero stars if I could. I purchased one bag of dog food but was accidentally charged for two. I returned to the store and spoke with the manager, Umberto, who told me he needed to review the security cameras before issuing a refund. That was over a month ago. Since then, I have followed up multiple times and have repeatedly been told he will "get to it when he has time." Even one of the sales associates acknowledged that their register system occasionally double-rings items if it resets during a transaction. The issue is not the mistake itself. The problem is the complete lack of follow-through and customer service afterward. We have Vital Care memberships for five dogs and spend over $600 per month at Petco, yet a simple overcharge has been left unresolved for more than a month despite numerous conversations with management. Extremely disappointing experience. Customers should not have to repeatedly chase a store for a refund after being overcharged.

Frequently Asked Questions About Petco