Petco Grooming

Reviews

• RM

  robert mattson

  Jul 22, 2026
  1.0
  The same Petco groomer has worked on my dog for 12 years until that location closed in 2025. I went to my next closest location in Porter Ranch hoping for the same quality of service. Was I ever wrong. After 2 appointments were messed up I started using kianna, the grooming manager and was happy, briefly. Had 3 fine appointments with her. 2 days ago took my dog in for a VIP bath (no cage after) is important. She greeted us friendly enough but then introduced my to a new, male groomer. Now my dog is not comfortable with new men. Had I been asked if it was OK for her to dump us on this guy, I would ha e said no. Anyway, I gave him a chance and in a scant 25 minutes for her bath and nails I was told she was waiting in a cage for me to arrive. Now that's the first time my 13 year old dog has ever been in a cage in her life. Kianna has a lot to learn about being a "manager". I will not ever go back. Think twice before you take you pet there, please.
• MS

  Michael Sternstein

  Jul 9, 2026
  5.0
  Penny's groomer, Kiayanna is the best we have ever had. She did an amazing job grooming our dog Penny. We will always request Kiayanna for grooming.
• DP

  Denise Padilla

  May 8, 2026
  5.0
  The staff here is Awesome! My Sheba has the best haircuts! Thank You Kiyanna.
• SZ

  Sarah Ziliak

  Mar 24, 2026
  1.0
  It took our dog nearly 4 hours to be seen. She's 9 months old and this was her 2nd haircut. I have been bathing her at home, trimming her nails and shaving her paws to get her accustomed to grooming. She also has crate anxiety and does not like being kept in a kennel. On our last visit she was in and out within an hour and a half. We had an appointment on Sunday at 10am. I checked her in promptly and went to grocery shop in the same plaza. Around 1:30om I called the store to ask for an update because I am actively waiting for a call since I had another engagement later in the afternoon. The stylist that answered the phone let me know she was on the table being worked on. 3 1/2 hours later? So you mean to tell me that she's been in a kennel for a minimum of 3 hours? I was furious. Why wasn't that communicated the wait would be that long when I checked in? Had I known I would have gone somewhere else or booked for a different day. The haircut with everything was over $110 for my dog to be neglected and kept in a kennel for 3 hours despite an appointment? Ridiculous. I even paid for an upgraded package since she's got dry skin. I doubt they even acknowledge the notes and tried to rush her service after seeing how mad I was. No apology, not a word from the stylist when we went to pay and pick her up. I was so mad I couldn't even talk, just took the dog and left. When we got to the car I gave her a bowl of water and downed the whole thing within seconds. If I could give negative stars I would.
• BM

  Bruce Millar

  Mar 12, 2026
  5.0
  Bella always does the very best for my Emily. She is always very concerned and very much listens to my concerns. I highly recommend her. She’s the best.

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