Petco

Reviews

• JB

  Jeanne Burchell

  3 days ago
  5.0
  Everyone is always great!
• MC

  Marisela Corona

  3 days ago
  1.0
  I just left the Petco in Port Hueneme, and the customer service was extremely disappointing. I spent 20 minutes wandering the aisles trying to find a large kitty litter box, and not a single employee greeted me or asked if I needed help. Because of this, I left without the litter box I came in for. I did decide to purchase a clearance t-shirt, but the checkout experience was even worse. When I walked up to the register, there was another customer ahead of me. The cashier—whose name was Kimberly, according to my receipt, since she wasn't wearing a name badge—simply walked away from her without saying a word like 'I'll be right back.' When Kimberly finally returned a couple of minutes later, she finished with the first customer and then pretended to help me. She was busy on her cell phone the entire time, and when I asked her a couple of questions, she completely ignored them. She didn’t smile, didn’t say thank you, and didn’t say goodbye. If this is the level of in-store service we can expect, I don't know why anyone would bother shopping here instead of just buying what they need on Amazon."
• MH

  Monica Heredia

  Jul 29, 2026
  1.0
  ──────── I had a very disappointing experience with the grooming salon at the Port Hueneme Petco. My dogs appointment was at 12:00 p.m. I even called around 3:30 p.m. to check on him, but no one mentioned there was a problem or that they were running significantly behind. I wasn’t contacted until 5:15 p.m., when I was told that my dog had only received a bath because he wasn’t allowing the groom to be completed. When I arrived around 6:00 p.m., Charlie was still wet. My biggest disappointment wasn’t that the groom couldn’t be finished, it was the lack of communication. If the salon was short-staffed and there was only one groomer available, I completely understand that things happen. However, I would have appreciated a phone call much earlier in the day letting me know they wouldn’t have enough time to complete the appointment. That would have allowed me to pick up my dog and reschedule instead of waiting all day. The groomer, Zarae, has actually groomed my other dogs in the past with great results, so I know she is capable of doing good work. However, in this situation, it felt like there was poor time management, on her part and I believe that contributed to the appointment not being completed. I also understand she may have been doing the best she could under difficult circumstances. My frustration is with the staffing, time management, and communication, not with someone trying to handle an overwhelming workload alone. After my experience, I read other customer reviews and noticed a similar pattern. Several people mentioned extremely long wait times, being told at the end of the day that only a bath could be completed, and feeling that the salon was understaffed. Seeing those similar experiences made me realize that my situation may not have been an isolated incident. I do appreciate that the manager apologized Paul and did not charge me for the bath. I sincerely hope Petco addresses the staffing and communication issues because no customer should have to wait six hours only to find out their pet’s appointment couldn’t be completed. Additionally, my dog was left there for about six hours, which is a long time for any pet to be in a stressful environment. By the time I arrived, he seemed uncomfortable and likely hungry and scared. No dog should have to experience that due to poor scheduling and communication. PETCO OWNER DO BETER
• MT

  Michele TwoCoats

  Jul 22, 2026
  1.0
  Not only did no one offer to help me but when I finally asked, the clerk was totally clueless. No knowledge of any of the products! I received more help from fellow customers!
• GG

  Gabo

  Jul 14, 2026
  1.0
  I went today to get my dog a haircut and i got the one with a bath I needed more the haircut than the bath, Poor groomer it seems like she was the only one working, took them 6 hours for it to just call me saying they couldn’t cut the hair bc supposedly my dog was biting, something that with the other girl that used to work there never happened. Rachel she was really good. And mind you I was there in the store waiting bc the process usually takes only 2 hours, idk why they take so many appointments when there is not enough people there working. The only thing she said was maybe just come by another day that we are not that busy. I get it they are busy but they just wasted 6 hours of my day. I usually don’t do reviews but that was so disappointing, waiting 6 hours and they barely bathed my dog and doesn’t even look like it or smell like they did. went there at 10 am and the guy that was there told me bc i was walking around at 3pm that he just bathed him and he was was waiting for the haircut bc the girl was the only one who could do it. I was very pleased with this store but now i’m disappointed

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