Vetco Total Care

Reviews

• EU

  Eric Uehara

  Oct 3, 2026
  5.0
  The staff and doctor were excellent in helping me through an expedited health certificate for my dog. I came in missing some paperwork that made the process tougher than need be, yet the staff was patient, understanding, and on point to help finish the cert and get me and my dog exactly what we needed. Thank you all for your great customer service.
• CH

  Cole Hopcus

  Sep 4, 2026
  5.0
  Great service. Found my new kitten underneath a car yesterday and they were able to help me get him checked out and cleaned up. Very grateful for them squeezing me in on a busy day :)
• VL

  Vera Leigh

  Aug 28, 2026
  5.0
  Pasadena Vetco provided both my cats with compassionate and attentive care. Having returned multiple times, seeing multiple veterinarians and assistants at this location, each person was caring, helpful, and willing to listen to my concerns. Dr. Burnell is very knowledgeable, thorough, and kind. Technician Jerry is top notch, prepared, and kept our appointment running smoothly and as minimally stressful as possible for my cat. Your pets will receive great care here.
• II

  Isidora

  Aug 16, 2026
  1.0
  The vet didn’t take the time to examine my dog correctly, forgot to administer a required deworming treatment, and there were multiple mistakes throughout the process, which meant extra trips to the clinic, unnecessary stress, and absolutely no sense of accountability. I was passed from one person to another instead of anyone actually taking responsibility and helping me.
• NB

  Natacha Barbieri

  Aug 4, 2026
  1.0
  Choosing to put a 1 star so the rude technician’s attitude gets addressed, once it does I would love to switch back to a 5 star review. Please see below how my experience was. I brought my and my mom’s cats in for appointments today, and overall I had a positive experience. The receptionist who checked me in for my first appointment was friendly, and Jerry, the veterinary technician, was wonderful. He was incredibly gentle with Socks, took his time with him, and did a great job explaining the wellness plan options. My only negative experience was with veterinary technician Evelyn Moreno during my second appointment with Papas. There was some confusion regarding a promotional exam coupon. I simply asked a question because I had been told over the phone that each cat could use their own coupon. Instead of taking a moment to understand the situation, I felt like she immediately assumed I was trying to scam the clinic. Her tone and attitude made me feel judged rather than helped. Had she been a little more patient, she would have learned that Papas is technically my mom’s cat. He splits his time between my home and my mom’s, which is why I asked whether the mailing address made a difference. I never even got the chance to explain because I felt shut down before I could finish my question. At that point, I simply decided to pay for the exam and move on. I also noticed a significant difference in how she handled my cat. She was very forceful when trying to take Papas’s temperature, and he became so uncomfortable that he wouldn’t let her do it. After she left the room, another technician, Luis (another vet technician), came in. He immediately took a much calmer, gentler approach, let Papas sniff the thermometer first, and was able to take his temperature without any problems. The difference in their handling of my cat was night and day. I truly appreciated the care I received from everyone else, especially Jerry and Luis. They were kind, patient, and compassionate with my cats. My only recommendation would be for Evelyn Moreno to receive additional training in customer service and low-stress animal handling. Every pet owner deserves to have their questions answered without being made to feel dishonest, and every animal deserves to be handled with patience and care.

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