Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
So far they have been great with my Siberian Husky Khya.
22
25netcim2 email2 (25netcim2)
Apr 27, 2026
5.0
The entire staff at the Banfield Hospital in Palm Desert, CA, is caring, attentive, and considerate of pet parents' concerns. They all do their best to ensure the Pet's care is of the highest order. Thank you for the care you continue to give to Casey Jane!
MN
Mike Norton
Mar 24, 2026
1.0
We’re from out of town and booked an appointment online for 2:00 PM today. We pulled into their parking lot at 1:15 pm and called them to let them know we had arrived a bit early and could come inside now if they wanted us to or we could just wait till 2:00 PM when our appointment was.
They said they had called and left a voicemail message that they don’t do appointments at 2:00 PM and they had bumped us up to 12:45 PM instead.
Even though THEIR system allowed us to make a 2:00 PM appointment they could not/would not make any accommodations and would not be able to see our dog at all today.
If they had texted me, I would’ve gotten their message. Because THEIR system allowed us to make an appointment at 2:00 PM they should have made arrangements to fit us in today. Not happy with this experience. If their system allows people to set appointments online, they should honor those appointments. Period.
PP
PrettyRock
Mar 7, 2026
5.0
Compassionate all around. They donwhat they can. There's apparently a coupon for your first time visit on Facebook. Liz at the front desk is great 👍 I would highly recommend this veterinary hospital.
SA
Sheila Andersen
Mar 7, 2026
5.0
Fast, friendly, competent vets. Prices are high for services, even with pets enrolled in the wellness plan. We go elsewhere (Western University Vet Program in Pomona, CA) for trays, ultrasound, and other expensive tests and obtain those services at less than one third the cost at Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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