Banfield Pet Hospital

Reviews

• JD

  Jenny Dulaney

  Jun 13, 2026
  1.0
  I had a very disappointing experience at the Banfield Pet Hospital on 4th Street in Ontario. I arrived with an appointment that I had scheduled online, only to be told by the front desk staff that there was no appointment in their system. The interaction was frustrating from the start because I felt like I wasn't being believed, despite having confirmation of my appointment. What made the situation worse was the lack of customer service and communication. Instead of helping to resolve the issue or offering alternative options, the staff member was dismissive and unhelpful. While sitting in the lobby, I went online and noticed multiple available appointment times. I even booked another appointment for 30 minutes later, only to be told that appointment wasn't available either. After a lengthy and confusing conversation, I was finally told there was a 4:30 PM appointment available or that I could leave my pet as a drop-off patient with no guarantee that they would be seen that day. The entire process felt disorganized and unnecessarily stressful. The lack of friendliness, professionalism, and clear communication was shocking. Veterinary offices should be welcoming places where pet owners feel supported, especially when they are concerned about their pets. Unfortunately, that was not my experience here. I would recommend choosing a different Banfield location if possible. There are locations with staff who communicate better, treat customers with respect, and genuinely seem to care about both pets and their owners. 😡
• MM

  Melissa

  May 22, 2026
  1.0
  I would avoid this location. I scheduled an appointment for my dog, only to receive a call the day before informing me they could no longer accommodate him. The front desk blamed corporate and then explained that they did not have a veterinarian available who could assist us. While I understand that scheduling issues can happen, it’s best to have all online scheduling blocked if vets are truly inaccessible. Unfortunately, this created a significant inconvenience, and have to travel an hour out to find another facility with availability.
• II

  ISADORE SYLVE III

  Apr 23, 2026
  5.0
  Excellent location and hours inside petssmart can you say convenient. Smoothest vet visit ever.
• LL

  LEA

  Mar 17, 2026
  1.0
  I scheduled an in-room visit on 3.12.26 for my 10-year-old dog with a history of Cushing’s disease, struvite stones, significant food sensitivities, and an active skin rash. Shortly before the appointment, a staff member suggested rescheduling due to the assigned veterinarian, but I chose to proceed. During the visit, the veterinarian did not introduce himself, did not ask the reason for the visit, and performed only a very brief exam before attempting to leave. I requested help with nutrition, medication management, follow-up testing, and evaluation of a current rash. These concerns were not meaningfully addressed. The veterinarian left the room multiple times and did not provide a clear plan of care. I was later told I would need to reschedule for a longer visit, despite being seen for less than 10 minutes. Basic items like confirming weight and examining the rash required repeated requests. Prescriptions were eventually provided through staff after a wait, but I left without guidance for my dog’s active symptoms. Overall, this visit lacked communication, thoroughness, and continuity of care.
• YM

  Yasmin Morales

  Feb 6, 2026
  1.0
  If I could give this place 0 stars I would! Front desk was extremely rude! Kept cutting me off! Tone deaf no sympathy for our pet or I. Provider lacked communication and expected for us to pay a 1200 bill when he never addressed my pets problems with me left the room had the assistant give me a huge bill and did not explain what was going on or why my pet needed these services done! I would never ever bring one of my pets here!

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