Banfield Pet Hospital

Reviews

• MM

  Melissa Marquez

  Sep 24, 2026
  1.0
  Scum company! They are overpriced and greedy. Everything they is overpriced and the customer service is awful. You wait even if you have an appointment. They try to upsell you on everything. It’s such a rip off.
• AB

  Annie Barraza

  Sep 23, 2026
  5.0
  Keep up the great work. I would recommend family and friends!!!❤️
• JD

  Jenny Dulaney

  Jun 13, 2026
  1.0
  I had a very disappointing experience at the Banfield Pet Hospital on 4th Street in Ontario. I arrived with an appointment that I had scheduled online, only to be told by the front desk staff that there was no appointment in their system. The interaction was frustrating from the start because I felt like I wasn't being believed, despite having confirmation of my appointment. What made the situation worse was the lack of customer service and communication. Instead of helping to resolve the issue or offering alternative options, the staff member was dismissive and unhelpful. While sitting in the lobby, I went online and noticed multiple available appointment times. I even booked another appointment for 30 minutes later, only to be told that appointment wasn't available either. After a lengthy and confusing conversation, I was finally told there was a 4:30 PM appointment available or that I could leave my pet as a drop-off patient with no guarantee that they would be seen that day. The entire process felt disorganized and unnecessarily stressful. The lack of friendliness, professionalism, and clear communication was shocking. Veterinary offices should be welcoming places where pet owners feel supported, especially when they are concerned about their pets. Unfortunately, that was not my experience here. I would recommend choosing a different Banfield location if possible. There are locations with staff who communicate better, treat customers with respect, and genuinely seem to care about both pets and their owners. 😡
• MM

  Melissa

  May 22, 2026
  1.0
  I would avoid this location. I scheduled an appointment for my dog, only to receive a call the day before informing me they could no longer accommodate him. The front desk blamed corporate and then explained that they did not have a veterinarian available who could assist us. While I understand that scheduling issues can happen, it’s best to have all online scheduling blocked if vets are truly inaccessible. Unfortunately, this created a significant inconvenience, and have to travel an hour out to find another facility with availability.

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