I rarely leave negative reviews, but I feel obligated to share my experience in the hope that it encourages better communication between veterinarians and pet owners.
My dog has a history of IBD and, more importantly, multiple previous intestinal obstructions caused by swallowing foreign objects. When he began vomiting repeatedly, I brought him to this clinic on July 3. I specifically told the veterinarian about his medical history, explained that he had previously required surgery for foreign body obstruction, and expressed my concern that this could be happening again. I even asked whether an X-ray or ultrasound should be performed to rule out an obstruction.
I was told very confidently that imaging was not necessary, that his stomach was not bloated, he was not in pain, and that it was most likely a digestive issue. He received anti-nausea treatment and was sent home.
Unfortunately, his condition did not improve. By July 6, he was getting worse, so we returned to the clinic. We waited approximately six hours to be seen. Again, I expressed my concern about a possible foreign body and again asked whether additional imaging should be done. We were told it was gastrointestinal inflammation, he received another injection, and no imaging was performed.
The following morning, July 7, his condition deteriorated dramatically. He began vomiting continuously after breakfast and became dehydrated. We rushed him to an emergency hospital, where an X-ray immediately showed a foreign body. An ultrasound the next morning confirmed an intestinal obstruction, and he underwent emergency surgery that same day.
I understand that medicine is not always straightforward and that veterinarians cannot diagnose every case immediately. My disappointment is not simply about the outcome. It is that I felt my concerns as the owner were repeatedly dismissed despite my dog's history and worsening symptoms.
No one knows a pet's normal behavior better than the family who lives with them every day. When an owner repeatedly raises a reasonable concern—especially when there is a documented history of previous foreign body obstructions—I hope those concerns will be carefully considered and discussed, even if the veterinarian ultimately reaches a different conclusion.
I sincerely hope this review encourages the clinic to listen more closely to pet owners and to consider additional diagnostic testing when the history and clinical signs warrant it. I believe better communication could make a meaningful difference for future patients.