Unleashed by Petco - Closed

Reviews

• EM

  Ekaterina Moshkevich

  Jan 27, 2024
  1.0
  Horrific customer service, will never step my foot in this store again. They have been getting worse for a while since the manager changed, but today was quite something. The manager refused to engage in a conversation and essentially told me to leave. Well you get your wish, I’m taking my business to another pet store. Good luck staying open with this attitude!
• AA

  Andrea

  Sep 17, 2022
  4.0
  I'm writing to recognize the excellent customer service I received from Tiffany at the Menlo Park Unleashed. Tiffany herself deserves 5 stars. I'm giving the store 4 stores for a few reasons: 1)It no longer has the breadth of inventory it used to (I've had to transition to buying online for almost all the items I regularly purchased for years for my dog and 2 cats. 2) Not all of the employees are trained to put in the effort to provide excellent customer service. 3)The store doesn't have a way to override its 30 day return policy on their in store computer. I found this out when I endeavored to return a large unopened bag of cat food on Sept. 17th that was delivered to me (from an online order) on August 17th. (the food no longer agrees with our cats). The first employee I was interacting with said this order didn't qualify under the return policy as it had actually been 31 days. Her attitude was basically your S.O. L. When I explained I had spent many thousands of dollars at this store and thru the online site over the past decade and that this seemed like a really poor way to serve a loyal customer, the first employee continued to react as a bureaucrat, as if she had been trained at the DMV. On the other hand, Tiffany, who also heard the conversation, said she would see if there was anything she could do. She ended up calling the online customer service folks who put her on hold, took my phone number down as I needed to leave, committed to calling me back when she heard something, and indeed called me back confirming she was able to have the purchase refunded. Thank you Tiffany for making the extra effort! I hope management recognizes your excellent customer service and trains others to do the same. As a result of your actions I'll continue to make some purchases through PetCo.
• JA

  Jose Alvarez

  Jul 30, 2022
  5.0
  The store was nice, calm and clean. Customer service was a bit lacking but could be because of COVID and being understaffed. Worker didn't greet us and didn't speak much but 5 star for being clean.
• JJ

  Johnny

  Mar 20, 2021
  4.0
  Nice place. Friendly staff.

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