Shatto Veterinary Center

Reviews

• NV

  Nandy Vides

  1 day ago
  1.0
  Made a first time appointment for my pet because she is sick, then they called me to confirm the appointment, I missed the call but I call back because they are holding a sale of $25 off the first time visit, which makes me believe they want new customers… I asked for an estimate of the full cost of the whole thing. Including the consultation, a fecal test and a couple of vaccines my pet is missing. She tells me she can’t provide me with NO numbers of how much things cost over the phone, I say okay so if i come by you can give me the prices? She says no as well. Then I ask, okay so the appointment can be from $100-$2000 and she says yes! I laugh because I think she’s kidding. I’m like so how do people know how much they will spend on this? She says just bring as much money as you can? What? I’m an adult with finances in 2026. What do you mean as much money as I can? Is this a Drug Dealing Clinic? She continues to tell me she can give me information over the phone, I say well then customers are just supposed to come here without knowing. She then tells me I’m speaking on top of her when she’s actively disrespecting me because I’m asking for prices. This is crazy behaviour!! Don’t come here, don’t fall for the scam of the $25 off, I called another clinic and they gladly gave me a list of all of the prices and of course explained it could include more or less everything. This is a trick to look at you and scam you, as soon as you get there, they will assess how much you can spend and that’s how they will price things. Prices for services should not be arbitrary lady. You just lost a new client that was willing to spend some money for her pet, just because I need an estimate it doesn’t mean I can’t pay for services. This is classist and discriminatory at best.
• HS

  Harold Shi

  Oct 7, 2026
  3.0
  This was my vet clinic for the last four years but I'll probably start looking for a different one. My dog's getting old so I've had to take him in more often. I came for a urinalysis and culture test last time but they couldn't do it. That was the priority for the visit. Thankfully my dog's urine leaking resolved on its own but completing the urine tests would have given me more peace of mind. A failed exam means a followup visit which requires more money since you're charged each time for the exam. If you have a specific request in what needs to be done for your dog you should make it clear it's the priority. I learned my lesson in not making it clear enough. Somehow his medications always seem to expire fast here too. Then I have to re do the exam each time. Mainly the heartworm one. I'll be sad to switch since they've been pretty good at keeping my dog healthy but the little frustrations and things like this are wearing me down.
• SI

  Sir Charles S Hall IV

  Oct 5, 2026
  2.0
  The vets were cool people but the prices were outrageous and I think there should be pet insurance more readily available before you get handed an estimate for almost 900 in the first exam....
• GA

  Genesis Avilez

  Sep 16, 2026
  1.0
  Please stay far away from this clinic. I only chose it because it was close to home, but I deeply regret not listening to the negative reviews. I brought my dog in because he has been suffering from severe skin allergies, and I wanted to make sure he received treatment before I leave for an upcoming trip. After making us wait, the vet (didn’t catch her name but she’s a middle aged white lady) entered the room with an immediately rude and condescending tone. She saw in his records that he had previously been prescribed trazodone and gabapentin for stressful visits and asked, “You gave him the dose last night and this morning, right?” No one from the clinic had instructed me to give him those medications before this appointment, and I would never medicate my dog without first confirming instructions with a veterinarian. She then labeled him as highly aggressive and claimed he had a history of biting, which is completely false. My dog has never bitten anyone. He can be vocal when he is uncomfortable and communicates his boundaries, but she made no effort to approach him patiently, gain his trust, or even assess his behavior for herself. She appeared to make up her mind about him before she even entered the room and refused to so much as look at his skin. Instead of attempting an examination or discussing how to help his severe itching, her only solution was to calculate a higher dose of his sedating medications based on his current weight and have me bring him back for another appointment. If sedation was required before she would even look at him, why weren’t his records reviewed beforehand? The clinic could have called me before the appointment with the appropriate instructions instead of allowing me to drive there, wait, and leave without my dog receiving any care. I understand that veterinary staff must prioritize safety, but there is a major difference between taking reasonable precautions and refusing to even try. He was there for a skin condition, not an invasive procedure. At the very least, I expected her to attempt a visual assessment, speak to me respectfully, and discuss possible treatment options. The lack of preparation, compassion, and professionalism was unacceptable. I came here because my dog is suffering, and now I am leaving for my trip without his condition being addressed. This visit was a complete waste of my time, and I would not trust this clinic with my pet.
• KS

  KAYLA SEFFING

  Sep 9, 2026
  1.0
  I don’t usually leave reviews, but I was frustrated about my experience here. It was my first time coming here, since I recently adopted a 1.5 year old dog from a previous owner who could no longer care for her. I scheduled a check up for her and upon scheduling, I noted that she was a very reactive dog & anxious/nervous. When i came to my appointment the Vet would not see my dog without her being on calming medication. I don’t mind doing so, but it is frustrating that this issue was in my notes when I scheduled the appointment, but was not addressed until I took the day off of work for her appointment and she would not be seen. If i had known prior, I would not have minded, and I did not appreciate that I felt the vet was rude about it and was not friendly towards me and my dog. HOWEVER, the ladies at the front/reception, and the vet tech prior to the vet coming in were SO KIND and friendly.