Banfield Pet Hospital

Reviews

• LM

  Linsey Montgomery

  Jul 14, 2026
  1.0
  This was one of the most frustrating experiences I've had at a veterinary clinic. The staff were dismissive, unhelpful, and did not clearly explain the costs of my puppy's care. I was told the vaccine itself would cost around $30, but no one explained that returning for the next scheduled booster would also require another $93 exam fee. I only found this out after asking more questions. If that had been explained upfront, I would have made completely different decisions about my puppy's care. What bothered me most was the attitude. Instead of acknowledging why this was frustrating, I felt like my concerns were brushed off. I wasn't asking for anything free—I just wanted transparent pricing so I could make an informed decision. I also asked about the wellness plan, but the full financial commitment wasn't clearly explained during the conversation. It felt like I had to keep asking questions before important information was disclosed. If your pet needs routine vaccines, I recommend getting a complete price breakdown before agreeing to anything. I left feeling like the communication was poor, the customer service was dismissive, and the experience was far more stressful than it needed to be.
• TP

  theo Pagarigan

  Jun 25, 2026
  5.0
  Great experience with Banfield staff and vet
• HH

  Haley

  Jun 24, 2026
  5.0
  This Banfield is the best… We loved our vet at Beverly Robinson, but we needed something closer to home. This Petsmart was the first place we ever went with our adopted dog hopper - we adopted him from the SPCA la when he was 10 and he lived 7 years. His grooms, his checkups, his weigh ins. He was celebrated and loved the rest of his life here. When we knew it was time to say goodbye, they helped us. They supported us through his medical care and helped us make him a as comfortable as possible in the last 3 months of his rapid decline. They let us bring in our own blankets and we had our other dog with us. We made a small space so intimate. We laid with him, sang to him, made our own little clay paw prints with him. My husband held his face and looked into his eyes as he took his last breath and I rubbed his ribs, feeling his whole body melt into a state of immediate peace. They were compassionate, respectful, and let us grieve as much as we needed. It was difficult to walk out of the room without him. They didn’t judge us as our hearts literally broke in front of them. How do you write a five star review about one of the worst moments of your life? I guess this is what it looks like. We miss you, Hopper. We think of you every day. Thank you, Banfield for your continued care for our animals.
• RM

  Rachael Mrocka

  Jun 10, 2026
  1.0
  This place is legit robbery!!!!!!! They charged me $1250 ($100 short of my rent btw) for my dog who experienced temporary paralysis- taking full advantage of the fact I was in scared mommy mode! They told me that she needed an xray for any answers, before the xray blood work is mandatory, and before blood work it’s “policy” that she received x vaccine. I was pressured into making the decision to pay for all of this out of fear for my dogs life! They threw around vague terms saying “some dogs get surgery and never recover” and that she might need a neurologist or an MRI. (More $$!!!!!!) They prescribed her inflammation meds and that’s it. The following day my dog got WORSE and when I called they told me bring her to the ER- which was the only good thing they did for me! I ended up at an AMAZING vet who told me that the xray was absolutely unnecessary- and would not even show results for what they were looking for / could assume it was based on how common this experience is in little dogs. He tried to ease the blow by saying ‘all vets would recommend, but it’s definitely not necessary, especially if you’re tight on money’- when this vet told me it was a NECESSITY! On top of that, I found out my dog was in pain the following day because they only gave me meds for inflammation- not even the nerve pain which is what caused her temporary paralysis!!!!!! This place is a cash grab, and on top of that most of the staff are cold and literally never answer the phone. When I was rushing to them the first time I tried to call them maybe 6x, and each time was put on hold immediately without someone even saying hello! I will literally never go here again. Unclear, overpriced, lack of compassion, don’t give you enough in depth information, and clearly only care about money! Do vets work on commission??? This place will certainly make you feel like it!
• LP

  Laura Puzia

  Jun 9, 2026
  1.0
  Very rude and unprofessional. Made an appt for my dogs vaccines early due to boarding REQUIREMENTS. Put this in the appt notes, to which they called to confirm. Show up after driving and waiting at the front desk for 15 min to be helped for them to tell me they won’t vaccinate my dog since it’s too early.. then told me to come back in a few weeks. When I asked to talk to the vet they said “they’re busy” without even asking them in the back if they could talk to me….

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