VCA Los Altos Animal Hospital is a well-established hospital with an ever growing client base located in East Long Beach. We were most recently recognized by our local paper, The Beachcomber, as the "Best Animal Hospital" in Long Beach in 2023 – and we are proud to say that we have won this award for the past 14 years in a row! We are committed to providing you and your pet with great customer service just as we have always done for the community for over 45 years. After all, we are a strong and committed team with the experience and know-how to skillfully care for your beloved pet from their first puppy and kitten visits with us through their golden years.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.