Rancho Village Veterinary Hospital

Reviews

• JJ

  jane

  Aug 17, 2026
  3.0
  I have been taking my cats to Rancho Village for 2 years now. First time cat parent, adopted 2 strays a couple year ago. I needed a vet ASAP as I wanted to get my 2 boys off the streets and neutered. I found this place, with great reviews and 5 minutes from my home. First year was great. First vet was so sweet and compassionate. But it seems like every time I go now, it gets worse. There is one receptionist who is very nice, the rest are rude and just seem like they don't want to be there. This year, during their wellness exam, Dr. Karr said one of my cats has a heart murmur. I was surprised so I didn't ask enough questions. He explained nothing other than he recommended an $800 echo cardiogram. He did say he wanted to do another check with a stethoscope before we paid the $800 so I took that as a good sign, even though he had zero emotion. Fast forward, we went back 2 wks later to check his heart again. He came out for 5 seconds and said he heard to murmur again so we scheduled the echo, leaving an $800 deposit. (basically pay in advance) The day of the echo, we dropped off our cat and an hour or so later, they called. My husband spoke with Dr Karr and he briefly explained the results of the echo and told him we can pick up our cat. When we got there, the nice receptionist asked if we had any questions. My husband asked if Dr Karr could explain everything to me. The receptionist came out and awkwardly told us, the Dr does not speak to people until the person who does the echo reviews everything and they would call us in 3-5 biz days. It's been over 2 weeks, still no call. I did email and ask for a copy of the echo. I am seriously considering getting a 2nd opinion now because all I got from this is that my cat is young, has a slight murmur and we should get an echo every year. So disappointed. As a first time pet parent, I expected vets to be kind, friendly and courteous. Not cold and emotionless. Until this year, I loved this vet. Now I feel like they just wanted my $800 every year.
• LC

  La Toya Curry

  May 27, 2026
  3.0
  Took my pup there in December for a medical emergency, dr said he ingested something after reviewing x-rays & needed a CT they did not perform that service. Took him to another vet for a $300 fee opposed to their $2k fees to find out all my pup had were ulcers. I do like their hours of operations & ability to schedule appointments after work hours, for basic care I would recommend anything else I will from now on get a 2nd opinion.
• BI

  becky ibbotson

  May 2, 2026
  5.0
  Always professional and friendly. All the vets are equally skilled and easy to talk to. Found this place after our vet retired.
• LX

  Lloyd Xmas

  Apr 23, 2026
  1.0
  Took my dog to this place, paid more than I should have and the staff member was rude as well
• TD

  Ted Douglas

  Jan 29, 2026
  4.0
  Staff was great even the doctor which I thought it was part of the staff at first, lol