Limehouse Veterinary Clinic

Reviews

• BM

  Bryce McKinney

  Aug 11, 2026
  2.0
  This Vet is completely unprofessional. I had booked an appointment with their booking software and it was confirmed, thought everything was good to go. Two hours before my appointment time -- I had received three phone calls from Joanna asking to have my appointment moved to later in the day. I intentionally booked my appointment for the specific time because I wanted adequate time in case my dog needed to be there longer than usual due to his urinary issue. It's weird that I was able to book an appointment and then two hours before my appointment be asked to have it moved. Super unprofessional. And the excuse? They take lunch at 1...which you gotta eat, but why make appointments available right before lunch? Not well structured in my opinion. And to add an even more sour feeling about this place -- the gentleman I spoke with on the phone after I had called back to discuss the scheduling issue over my appointment was asking for vet records and was not able to get ahold of my vet. I get records are needed at times to figure out history of the animal, but the way I was being asked was not giving the vibe this office was asking in a way that felt aligned with the issue at hand, which was my dog having urinary issues. I already have vets I work with in a mobile setting, so I didn't need to be pitched extra services, products that I didn't need that were not related to the issue I was coming in for that needed attention in a office. I'd be very cautious of this vet -- It gave me the vibe that they are only in it for the money and do not care about your pet. I know they will respond to my review but truthfully, the truth is what the truth is and the way I was spoke too on the phone was not professional at all and to have my appointment moved two hours before it was supposed to happen is not okay. Take your pets to a vet that have heart centered intentions and are not trying to make your animal a piggy bank at the expense of their well being.
• DM

  Diego Montalvan

  Aug 4, 2026
  1.0
  I took my 13 year old dog Sparky here on July 3, 2026 for a chronic ear infection. Their own record describes him that day as "bright, alert, and responsive." He was treated by Dr. Katie Rainey, collapsed the next day, and died on July 9. Everything below is from their own paperwork. They charged me $514, including $70 for an ear cytology and $96 for a blood panel their own invoice calls "Pre-Op." A pre-treatment panel exists to show what state an animal is in before anything is put into him. They put him on three medications that afternoon and read the panel three days later. Their plan lists the cytology as "pending" when the drugs were chosen. Nobody there knew what they were treating when they treated him. Their record then states twice that I declined that panel. I did not. I paid for it and the lab reported it. The only thing I declined was a $400 ear culture, after Dr. Rainey said the cytology would be enough. When it came back abnormal, platelets at 95 against a floor of 170, nobody called me. I found out by phoning them repeatedly to reach a vet. One was a $94 Cytopoint injection, USDA-licensed for allergic dermatitis, not an infected ear, which the manufacturer says stays in circulation for weeks. Immune-mediated thrombocytopenia, a collapse in platelet count, is listed on its label as a very rare adverse reaction. His platelets came back at 95. I am not saying the injection did that. I am saying it went into a dog whose bloodwork nobody had read, and it cannot be taken back out. The only medication warning I got was that the gabapentin might cause drowsiness. When he collapsed and I called, I was told it was the sedative effect and someone would call me back. Nobody did. I lost a day waiting on that reassurance, then spent it hand feeding him and syringing water into a dog who days earlier had been running. Their record justifies the ear antibiotic as "a safe initial choice given the inability to visualize the left eardrum." Its FDA label says the opposite: "the integrity of the tympanic membrane should be evaluated before administering this product." It also says to stop the drug if hearing or balance problems appear. When I reported he could not stand, I was told to keep using it. Dr. Rainey recorded a heart murmur and increased thirst and wrote that these warranted further investigation. No chest x-ray was offered at that visit, and none was ever taken there. Another clinic x-rayed him on July 8 and found advanced lung cancer in minutes. After he died they approved a full refund, then asked me to sign away my right to complain to a regulatory body within five days and to stay silent. I declined, which is why I can post this. I did not choose this practice by accident. Their site lists "Ozone Therapy" as one of five named holistic services, beside acupuncture, herbal medicine and homeopathy. I called before booking and staff confirmed it. Dr. Rainey confirmed it in person and said we would start conventionally and revisit ozone the following week. It is the only reason my dog was there. On July 6, with him collapsed at home, she offered more conventional medication and then told me she does not perform ozone therapy at all. The only thing they do with ozone is rinse an ear with ozonated saline, billed at $104.50. There was never going to be a mixed approach. The page is still up. She spent the rest of that call calling the timing a coincidence and saying Sparky had not been a healthy dog anyway. Her own assessment, three days earlier, calls him "bright, alert, and responsive." He had cancer before I arrived and I am not saying they caused it, or that a cure existed. What I do believe is that a 13 year old dog quietly holding his own against something nobody had looked for has very little margin to spare, and is exactly the patient whose results you read before you medicate him. I will never know whether anything would have worked. I know I was never given the chance to find out. Complaint filed with the California Veterinary Medical Board.
• SL

  S L

  Jul 27, 2026
  4.0
  Limehouse staff are wonderful people who have a lot of compassion for animals. They are also very friendly and communicative as they helped our kitty with a diagnosis. As holistic pet owners it was important for us to ensure we weren't overdoing it with medication for our elderly cat and even though the visit was more expensive than our usual veterinarian back home, it was helpful to have the diagnosis. My only regret was that I wasn't firm in requesting only the medication for the diagnosis because my elderly cat was very sick after the supplemental antibiotic shot and has been for a few days. My former vet let me know that because of his adverse reactions to antibiotics and vaccines that I should be careful now that he is an elderly cat, that being said, moving forward I will have to be more mindful of this when visiting Limehouse clinic in the future. Overall, I'm thankful that they were so kind and understanding of our situation and thankful for the work they do to help animals.
• KN

  Katrina Nygren

  Jul 11, 2026
  1.0
  When it comes to my animals my priority is their safety and wellbeing. My experience with Limehouse Veterinary Clinic made it extremely clear to me I could no longer trust them with the safety and health of my dog or cat. I waited some time to write this review to ensure I wrote with clarity. My family had been clients of Limehouse Vet for about a year, bringing our young puppy in for regular vaccinations and giardia treatment. I had few concerns and always enjoyed seeing the Front of House staff during our visits. However in September of 2025 I noticed my senior cat had a visibly noticeable growth on her left ear. I promptly brought my cat to Limehouse to consult with a veterinarian. He clearly saw and felt the growth on her left ear, and suggested a biopsy under anesthesia to determine if the growth was benign or dangerous. I agreed to the sedated procedure, which took place on a different date. Upon bringing my cat home from the planned surgery I soon realized the veterinarian had performed the operation on the INCORRECT EAR. The consultation and documentation all clearly indicated the correct ear for the surgery to take place. My senior cat pointlessly underwent anesthesia, weeks of antibiotics and oral sedation, and the painful healing of a previously healthy ear, due to the negligence of limehouse veterinary clinic. Upon promptly notifying the clinic of their mistake, Limehouse management declined to take accountability, or (more importantly) discuss how such a mistake could occur in their facility. I had to jump through hoops to receive their documentation for my cat’s care, which clearly indicated I brought her in for her LEFT ear, the vet suggested surgery for her LEFT ear, yet they somehow took it upon themselves to perform surgery on her RIGHT ear. While the veterinarian promptly offered his apologies, management refused to admit any wrong doing. I am grateful the negligence of Limehouse Veterinary Clinic only cost my cat a few weeks of pain and discomfort. The fact that a mistake such as this occurred at a “medical” facility and management does not care, indicates drastic faults in safety protocols, procedures, documentation, and management. Mistakes happen, but mistakes like this do not happen at a facility that prioritizes safety and standard protocol. Look out for your pet and take them somewhere else.
• TH

  Tina Hughes

  May 7, 2026
  3.0
  @limehousevetclinic the man who answers calls at this office is not pleasant. I had a consultation with them just before the endoscopy, I spent $246 there. I was asking if they could do an estimate of to remove the mass and spay Mary. I have all her records and blood work and screenshots from the endoscopy, they have already accessed her at the clinic. They wanted another consultation annoying, fine, however, the guy was borderline aggressive to me when I explained I have all of her records including records from them and I’m just trying to see what our options are. He told me in a condescending tone “they need to put their hands on your dog okay”… as if I wasn’t smart enough to know that. That’s fine, but why so rude? I liked the vet and the owner. Last time I was there they had an advertisement for $25 first visit and didn’t tell me that it didn’t apply to me since I wanted the holistic vet. Again, I know they can be pricer maybe, but wouldn’t you confirm that price on the phone and before the visit when I arrived. This same guy did not tell me and he was gossiping with another staff the whole time. I rarely call ppl at for being rude, but this guy, just started his day and decided he was gonna make me feel stupid for even asking why I could just send over records to be looked at.. Again, they have a right to charge whatever and do what makes them feel safe, but maybe have someone who is a little kinder on the phone, that guy was looking to be aggressive with me. It sucks because I wanted the option of mixing Holistic and modern medicine for Mary. This clinic is close. The owners name is Mary and she was extremely kind, but this dude gatekeeping the front desk, is just, not kind.Mary honored the $25 fee and she is very kind. That man in the front is not. I’m leaving three stars only because of the man at the front desk. He is not personable or even good at his job. Also, I RARELY leave bad reviews, but this guy asked for it.

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