Petco

Reviews

• TW

  Toni Walterman

  Jul 10, 2026
  5.0
  I usually don't shop at this Petco on Riverside Drive. I live in Madera and mostly shop there. However, I was shopping some stores in that shopping center and I needed dog food. I checked out with a very sweet, helpful young lady, who help me decide in which dog food to try for my dog; I wanted a new variety for him. She was very helpful. One thing I will have to admit, you have a bunch of very helpful, considerate young people working for you, which is an asset to your establishment. It is always a pleasure to go into your stores when I need dog food or any other things for him. Thank you for hiring good quality help that are resourceful!
• KS

  Kym Sears

  Jun 29, 2026
  5.0
  I go there to have my dog groomed, Laura does a great job and everybody is very friendly in the store. Thank you very much Kym.
• KN

  Kevin Nguyen

  Jun 27, 2026
  1.0
  I bought several Melanotaenia fluviatilis (rainbowfish) and other fish from this store, but unfortunately, a fish died shortly after purchase. The worst part was dealing with the staff when I tried to get help with the returns. The customer service problems started from my first visit. When I asked the employee with the lip piercing for help catching some fish, she looked at me but ignored me, so I had to asked again for another employee to assist me. I had to make several return trips because one fish died, one not happy eating, and other just too aggressive. The employee with the lip piercing and the other woman with long hair at the registers were both unhelpful and had really poor attitudes. During my third return, the employee with the piercing told me she “didn’t have room to take the fish back” and told me to go get the other guy to handle it. When I finally found another employee (lady’s coworker), he became frustrated and told me this would be the last time he would accept a return because I had already had multiple returned before. Instead of addressing the fact that the fish were dying shortly after purchase, or aggression, or sad fish, I felt like I was being blamed as the customer. Also I returned the fish within the store’s 30-day return period A good fish store should care about the health of the animals they sell and treat customers professionally when issues happen. Unfortunately, my experience was the opposite. Unhealthy fish, poor customer service, and a frustrating experience. I recommend avoiding this location. Especially avoid the Cashiers that never happy with their job
• KM

  Kiaundra Murphy

  Jun 20, 2026
  5.0
  Most of the staff know me by name they are always helpful when needed and make always assist with getting my items to the car as I usually order in bulk for my kennel
• MG

  Maria Gonzalez

  Jun 5, 2026
  5.0
  Very friendly employees, got greeted as soon as I walked in not sure of her name but she had blonde hair and had a stylist shirt on she seemed very pleased to help me and was very informative about the puppy food I was looking at, when they didn’t have the size bag I wanted she suggested auto shipping it to my house which I would never thought of, the gentleman working the counter was also very friendly and suggested the same with auto shipping but did mention another store would have it aa well if I couldn’t auto ship. I will definitely be returning 10/10

Frequently Asked Questions About Petco