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Petrock Hotel and Spa | Encino

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About

Pet Boarding ServicePet GroomerPet SitterPet supply storePet Trainer
Petrock Hotel and Spa offers cozy accommodations in our luxurious music-themed penthouses and suites. Our boutique hotel is all-inclusive and includes room service, playtime, 3 walks per day, pictures, videos and status reports sent everyday during your pets' stay. Our Spa has the best stylists and groomers in the industry and includes relaxing massages, teeth brushing, conditioning and specialty services such as hair dye, creative grooming and dentals. In our daycare, dogs can interact, exercise, socialize and learn good social skills with our “pack leader” daycare attendant. We also offer dog training and nutrition. Early drop off is available but please make arrangements in advance, we require reservations for all grooming and boarding.

Location

Petrock Hotel and Spa | Encino
17401 Ventura Blvd, Encino, CA
91316, United States

Hours

Monday7:00 AM - 7:00 PM
Tuesday7:00 AM - 7:00 PM
Wednesday7:00 AM - 7:00 PM
Thursday7:00 AM - 7:00 PM
Friday7:00 AM - 7:00 PM
Saturday9:00 AM - 5:00 PM
Sunday9:00 AM - 5:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.