Vetco Total Care

Reviews

• AS

  Anders Seto

  1 day ago
  1.0
  Here it is: Good afternoon this is Vetco Total Care. How is our pet after his procedure? My response: Now that you are asking, I have a few concerns. Our pet came home with an abrasion on his hind leg and it was a fresh wound but your staff claimed that he got it before he came in. She then proceeded to give us an ointment to put on him. I would rather you own your mistake or accident when trying to get our pet down. But instead you denied the fact which made me very uneasy and upset. I was going to file a complaint but since you asked, I might as well let you know now. We emailed our pet vaccination document to you on the day we booked the appointment. Your staff acknowledged receiving it too that same day. When I brought him in for his treatment, I was given a bill that included the rabies shot and other vaccines. I explained that we have already sent in the proof and the charges were taken off. Then I got a text on demanding I send in the proof of shots again before they do the service. I said I have sent it in and she said to resend it which I did. After that I didn't hear back again. I received a text that said our pet woke up and will be ready in an hour. Half an hour later I got a text stating I should pick him up early and that he's anxious. I came in and waited 15 minutes before they helped me. And then I was asked to pay and they included another exam $93 charge after telling me that the $93 that I paid for the pre-exam was included in the treatment. All in all I am very disappointed in how the whole thing played out. And angry that our pet got hurt. And you acted like he didn't get hurt at your facility. This was sent in respones to the the facility texting us about our pet and its been almost a week and not one respone to our message. Is that what they consider " caring, great customer service" I honestly would be ashamed if I worked for such a shameful office!
• WC

  William Chan

  Sep 29, 2026
  5.0
  My 6 year old Golden Retriever had a teeth cleaning. The vet was so gentle but thorough. Stella's teeth are squeaky clean with no plaque and build up anymore. Thank you vetco for having a great veterinary team.
• YB

  Yanz BC

  Sep 21, 2026
  1.0
  The actual visit was good, but the follow up and customer service was horrible. We took our dog on 8/21, had some x-rays done with a promise of a follow up the next week. One month later, we haven't heard from them. Called them today, 9/21, was on hold for 30 minutes. When "Roya," the person that got back on the call, was told we've been waiting for a while on the phone, her response was, "Good to know." She then blamed their computer platform for the lack of follow-up with no apologies. I also pointed out they grossly mischaracterized my dog's breed as "German Shepherd." He isn't. Again, no attempts were asked to correct the breed. Will not be taking my dog back to this place after two visits. If you care for your pet and can afford a different vet, do it. Do not put your pet's health at risk with this location and its unprofessional staff.
• MZ

  michael zecha

  Sep 2, 2026
  2.0
  Some auxiliary staffs are not well informed or trained with concerns relating to post operative surgery. However, the doctors are great.
• BS

  Bob Smith

  Aug 28, 2026
  1.0
  Please, please do not go here if you are looking to discuss whether your pet may benefit from anxiety medication. I came in hoping to discuss whether medication might be appropriate for my dog, who has had separation anxiety throughout her life. It was previously manageable because I had worked with three separate trainers with her starting at six months old. However, her anxiety has recently become significantly worse after we moved to a new city. She will whine, howl, pace, and drool continuously, sometimes defecating within minutes of us leaving the house, despite having gone on two-hour river hikes beforehand. This can happen even if we are only leaving to take out the trash. As a result, we have essentially stopped leaving her alone for more than two hours. From the beginning of the appointment, the assistant was extremely rude and made it very clear that she was against anxiety medication for dogs. Rather than listening to the history I was providing or asking what we had already done to address her separation anxiety, she repeatedly dismissed our efforts and told us that our dog was trying to “dominate” us. I have already spent over $1,000 working with professional trainers and have extensive experience with the separation-anxiety training we have been doing. I was not looking for medication to replace training or a quick fix. I specifically wanted a veterinarian’s professional opinion about whether medication could be used alongside the behavioral work we were already doing, given that her symptoms had recently become significantly worse. Instead, I felt repeatedly shamed for even considering anxiety medication. Anxiety medication can be a legitimate, evidence-based part of treating behavioral disorders in dogs, particularly when used alongside behavior modification. I was disappointed that there was seemingly no willingness to have a nuanced conversation about this. The actual veterinarian was very nice, but I was also disappointed when she said, “We don’t want to just drug her up without any training.” I completely agree that medication should not replace training, but I never said that I wanted it to. I came specifically to ask whether it might be an appropriate addition to the training we were already doing. They also attempted to “test” her separation anxiety by putting her in a crate for a few minutes and observing how she behaved. They then told us she was one of the best-behaved dogs they had seen, especially for a husky, because she was calm and cooperative with the veterinary staff. This was frustrating because her behavior during a veterinary exam has very little to do with how she behaves when separated from her owners at home. I had also specifically worked with her as a puppy to ensure she would be comfortable with veterinarians and prevent fear or aggression from becoming an issue. I left the appointment feeling incredibly discouraged and, honestly, ashamed for advocating for my dog’s well-being. I even ended up crying during the appointment. I went in hoping to have a professional conversation about a genuine behavioral concern that has developed despite years of training and effort, and instead felt judged for asking about one potential treatment option. To be fair, they did ultimately come up with a plan to prescribe anxiety medication, but I decided not to move forward with it. After the way the appointment was handled, I could not imagine feeling comfortable having my dog’s behavioral care managed by a provider with this approach. If you simply need routine vaccinations, perhaps this clinic will work for you. However, based on my experience, I would strongly recommend looking elsewhere for significant behavioral concerns or anxiety-related issues. There are professionals who specialize in veterinary behavioral medicine and understand that medication and training can work together. I wish I had gone to one of them instead.

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