Banfield Pet Hospital

Reviews

• BM

  Bianca Morgan

  Aug 27, 2026
  1.0
  Extremely Disappointing and Unfair Experience I am extremely disappointed with my experience at Banfield Pet Hospital, particularly with the manager, Kristine. I visited Banfield during a genuine financial hardship and explained to Kristine that I was struggling financially. I was trying to do the right thing for my two dogs, Benji and Seppi. I paid three months of back payments, and after making those payments, I owed only $4. Despite my efforts to bring my account current, I was treated in a way that I found extremely rude, disrespectful, and unfair. I asked whether there was any assistance, payment option, or program that could help me during my financial hardship, but I was told there was nothing available. I later learned that Banfield has a HOPE Funds program that may provide financial assistance to qualifying pet owners in certain circumstances. I was never informed about this program or given the opportunity to find out whether I qualified. What made this experience even more upsetting was the way I was spoken to and treated. I felt that I was treated differently and unfairly, and I believe the treatment I received was discriminatory and racially biased. I am asking Banfield to take this concern seriously and investigate whether I was treated differently because of my race or another protected characteristic. I was also extremely disturbed when Kristine threatened to report me to the credit bureaus the following week over the remaining $4 balance, especially after I had already paid three months of back payments and made a significant effort to resolve the account. The threat felt unnecessary, intimidating, and completely disproportionate to the situation. I understand that businesses have policies regarding payments and accounts. However, customers experiencing financial hardship still deserve to be treated with dignity, respect, and fairness. I should not have been made to feel humiliated or threatened while trying to ensure that my dogs received proper care. I respectfully request that Banfield: * Conduct a complete review of my account, paymentand the remaining $4 balance. * Explain why I was not informed about the HOPE Funds program after I specifically asked about financial assistance. * Investigate my concerns regarding discriminatory and racially biased treatment by Kristine. * Review any relevant notes, communications, or records related to this incident. * Confirm in writing what corrective action will be taken, including any steps to prevent similar treatment of customers experiencing financial hardship. This experience has seriously damaged my trust in Banfield. I hope corporate management takes this complaint seriously and addresses how customers experiencing financial hardship are treated.
• JG

  Jenny Gilliland

  May 20, 2026
  5.0
  Everyone at East Dublin Banfield are ALWAYS awesome to work with! They all care very much for all 5 of my fur babies and go above and beyond! Would recommend them to anyone wanting excellent pet care!
• AM

  Alan Moffat

  Jan 14, 2026
  3.0
  stop sending crap to me
• DJ

  David Martin Jr

  Mar 18, 2023
  5.0
  I was so thankful of this staff and facility that I shed a tear or 2 driving home with my dog who had just been spayed. As a new dog owner I didn't know how nervous I'd be taking her in but Lexi (who's normally working in the back) is so wonderful, volunteered to work up front to let a co-worker have the day off and I would've never know till she told me. Every individual on their team that I spoke and interacted with were amazing and there was no confusion about what I was paying for and they were very accommodating throughout the whole process. Loved this place. Highly recommend!! #give lexiaraise
• CL

  Carey Catledge Lund

  Apr 1, 2021
  4.0
  Dr. Peace is great. She's very nice and she makes sher you under stand every thing. I would recommend her to every one.

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