All Bay Animal Hospital

Reviews

• SB

  Shaun Brown

  May 20, 2021
  1.0
  TL;DR: Poor communication resulted in two key let-downs with customer service. What I was told by staff I had to figure out later was wrong, and then jump through hoops to rectify. This led to delays getting my dog's meds order to be allowed to proceed (still dealing with it as of this writing). === Gory details === I needed to re-up my golden retriever for trifexis, and was told I could get her in for an exam, vax, and heartworm test. They didn't end up doing the exam because they were too short of staff (and removed the charge from the initial quote) but were able to do the vaccinations, and the heartworm test. fine. The tech called me back the next day to let me know the test results came back negative (favorable result), and I asked if the hold on my meds order was now clear to be released. She said "yes", and that they would lift the hold for me so the meds could be delivered. This matched my understanding because I thought the purpose of the hold was for the heartworm test results only. I didn't receive any update after that, and then four days later I wondered what the status of the meds order was, and was told by 800-Pet-Meds that the order was never lifted by my vet. I called All Bay and they said they cannot clear the order until my dog has an exam. === Two things === 1) All Bay should have communicated this at the time I scheduled to come in, that they might not be able to do the exam, and that this would block the hold from being lifted on her meds. I could have made other plans with another vet, or scheduled another day. Less ideal but still better (than what happened) would have been to tell me at the time I was picking up my dog that because they couldn't get to the exam, my order would stay on hold regardless of the heartworm test results. 2) When the rep called me to report the test results, she should not have told me that the hold would be lifted. Or at the very least, they should have called me back right away when they realized their mistake. Clearly, I need to find another veterinary service.
• VK

  Vahram Keosian

  Jun 24, 2020
  5.0
  My family has trusted All Bay Animal Hospital my entire life. At 33 years old, I’m a proud owner of 2 cats and 1 guinea pig. I wouldn’t take them anywhere else. The staff is kind and welcoming, more importantly they are adaptable and responsive to the pandemic. They are taking every precaution which allows me to feel confident that my pets are safe in their care. The doctors are incredibly knowledgeable and will take the time to explain anything to me. I really appreciate all that they do at All Bay and I will ALWAYS go to them.
• SS

  Sarah

  May 14, 2020
  5.0
  By far the best experience I have ever had with a veterinary clinic! Five days ago (Saturday) I had to rush my one year old kitty to Sage to find out she needed surgery ASAP or she wouldn't survive the weekend. Finances have been tight, especially this year, so I wasn't able to afford Sage let alone any other hospital's quote for her procedure. After spending the next hour calling hospital to hospital explaining our situation only to be turned away due to lack of finances, All Bay was the ONLY clinic to tell me to bring her in asap for the surgery and payment could be discussed after. They put her life first, did what had to be done, did an AMAZING job, and have been nice, patient, caring, and professional throughout all of it. Not only that, but it's like night compared to day with how well my little girl has already recovered. I cannot recommend this clinic highly enough.
• JM

  Jennifer McMillan

  Mar 11, 2019
  5.0
  Very wonderful experience, took me in at the last min even though they were about to close, because my kat was really not doing good !!! Very Caring, Compassionate group, from the Dr. to the assts. To the front end receiptionist.... This will be my Vet from now on and I highly recommend them 😊

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