Banfield Pet Hospital

Reviews

• EG

  Evita Garcia

  4 days ago
  5.0
  Loved Dr. Terry's up close and personal experience with both my doggos. She sat on the floor for a while and took her time to get to know them both. Amazing!!
• SR

  Susanne Romo

  Jul 1, 2026
  5.0
  The staff and the vets are always so kind and welcoming. They saved my Henry's life when he had Lyme disease and they always explain costs before any procedure or test.
• ZZ

  Zaika “Zaika”

  Jun 13, 2026
  5.0
  Friendly staff to help my pup. Easy to call for an appointment
• ML

  Mercedes Logan

  May 24, 2026
  1.0
  I’m thinking about leaving them. It’s exhausting to have an appointment & always having to wait 30 minutes to an hour for a Vet with a nervous and anxious dog & especially when we have busy lives to get to get back to. The front desk clerks always give attitude. When you’re in a customer service field, you should conduct yourself as such. Been enduring these things for years and I’m over it. Rather take my business else where if things don’t change.
• GG

  GEN GRIMARES

  May 14, 2026
  2.0
  DR TERRY IS GREAT AND VERY CARING. KENYA IS VERY ACCOMODATING TOO. MY DOG PASSED AWAY LAST 06/22 AND DR TERRRY AND KENYA WERE VERY CARING WITH MY DOG. CAME BACK ON FRIDAY 06/26 TO RETRIEVE MY DOG'S BLANKET AND THE LADY AT THE FRONT WAS TOO LAZY TO CHECK IF MY DOG'S BLANKET WAS AT THE BACK SHE JUST SAT THERE AND CLAIMED THAT THERE ARE NO BLANKETS AT THE BACK WHATSOVER, I ASKED HER IF SHE CAN DOUBLE CHECK IT AT THE BACK AND SHE INSISTED THAT NO BLANKETS OF ANY KIND ARE AT THE BACK, I'M LIKE THAT'S WEIRD, TRIED TO LOOK FOR DR TERRY BUT SHE SAID DR TERRY IS NOT THERE AND WILL NOT BE BACK UNTIL MONDAY, I DON'T KNOW HER NAME SINCE SHE WASN'T WEARING HER NAME BADGE. SHE KEPT CLICKING ON HER COMPUTER. FORGOT TO CALL MONDAY AND CALLED TUES 06/30 AND SPOKE WITH MARLENE, MARLENE WAS VERY NICE AND ACCOMODATING AND SHE SAID THAT YES MY DOG'S BLANKET WAS THERE AND SHE EVEN SAID THAT THEY HAVE LOTS OF BLANKETS AT THE BACK THEY KEEP THEM IN CASE THE OWNERS WANTS THEM BACK, I WASN'T ABLE TO REQUEST TO KEEP AND NOT WASH THE BLANKET WHEN MY DOG PASSED AWAY SINCE I WAS SO EMOTIONAL AND DISTRAUGHT BECAUSE MY DOG PASSED AFTER 17 YRS. I TOLD HER THAT THE BLANKET WAS RED PLAID BLANKET AND SHE FOUND IT, SHE SAID SHE BELIEVES THAT IT WAS WASHED ALREADY AND I TOLD HER IT'S OK, I WILL PICK UP THE NEXT DAY. WENT TODAY 07/01 AND WHAT DO YOU KNOW THAT LAZY REP FROM 06/26 THAT TOLD ME THAT THERE ARE NO BLANKETS AT THE BACK WAS THERE, WHEN WE CAME IN SHE WAS CHITCHATTING WITH A PERSON THAT LATER SAID SHE WAS THE SISTER OF THE REP THAT LIED TO ME ABOUT MY DOG'S BLANKET, I ASKED TO SEE MARLENE, AND THEN I TOLD THIS REP THAT WHY DID SHE SAY THAT THERE WERE NO BLANKETS AT THE BACK WHEN THERE WERE LOTS OF BLANKETS AT THE BACK ACCORDING TO MARLENE AND THAT SHE REFUSED TO CHECK THE BACK FOR THE BLANKET, AND THEN SHE AGAIN LIED AND SHE CLAIMED SHE CHECKED IT AND I TOLD HER NO, YOU DIDN'T SINCE YOU DIDN'T EVEN GET UP FROM THE CHAIR TO CHECK AND SHE INSISTED SHE DID, I TOLD HER TO CHECK THE VIDEO SINCE SHE WASN'T TELLING THE TRUTH, AND THEN THIS GIRL WHO CLAIMS TO BE THE SISTER OF THE REP STARTED SAYING "DON'T TALK TO MY SISTER LIKE THAT" HELLO, YOU DON'T WORK THERE, I AM THE CLIENT/CUSTOMER SO THIS GIRL HAVE NO RIGHT ARGUING WITH ME SINCE SHE IS NOT INVOLVED AND I DON'T CARE IF SHE IS THE SISTER SINCE SHE DOESN'T WORK THERE SHE NEEDS TO KEEP HER MOUTH SHUT, THEN THIS SISTER OF THE WORKER STARTED CUSSING AT ME AND THEN A SO CALLED RELIEF DR CAME OUT AND INSTEAD OF DIFFUSING THE SITUATION, IT SEEMED LIKE SHE IS CONDONNG WHAT THIS REP DID TO ME, WHICH WAS LIED TO ME ON FRIDAY AND THEN LIED AGAIN WHILE I WAS THERE 07/01 AND THEN THIS WORKER'S SISTER STARTED AN ARGUMENT WITH ME AND STARTED CUSSING ME. BANFIELD CAN GO BACK TO THE VIDEO FROM 06/26 AROUND 4:15 OR SO, AND VIDEO FROM 07/01 AROUND 4:20 OR SO AND YOU WILL SEE WHAT HAPPENED THERE. AND THE RELIEF DR HAS THE NERVE TO TELL ME THAT IT IS MY EMOTION TALKING SINCE I JUST LOST MY DOG, AH NO... YOUR WORKER LIED TO ME ON 06/26 AND WAS LYING AGAIN 07/01 AND ON TOP OF IT, THE SISTER OF THE WORKER INSERTED HERSELF IN THE SITUATION THAT SHE HAS NO BUSINESS WITH. I WAS ASKING FOR A MANAGER AND THEY ALL SAID THAT THERE'S NO MANAGER THERE, WHAT KIND OF AN OFFICE/CLINIC IS THIS, THAT THERE IS NO MANAGER ON SITE EVER, MAYBE THAT'S WHY THESE WORKER ACT THE WAY SHE DID SINCE THERE'S NO MANAGER TO KEEP THEM IN CHECK. AND THEN THIS RELIEF DR REFUSED TO TELL ME WHEN DR TERRY WAS COMING BACK. THE RELIEF DR SHOULD'VE ASKED THE SISTER OF THE WORKER TO LEAVE SINCE SHE HAS NO BUSINESS BUTTING IN THE CONVERSATION I AM HAVING WITH THE WORKER THERE.THE RELIEF DR ACTED LIKE SHE KNEW WHAT SHE WAS DOING BUT SHE FAILED TO SEE THE SITUATION, SHE WAS BIASED! BANFIELD IS A PLACE OF BUSINESS AND NOT FOR SISTERS TO CHIT CHAT WHEN THERE ARE NO CLIENTS. THIS WORKER SHOULD BE DISCIPLINED AND GET MORE TRAINING IN DEALING WITH CLIENTS/CUSTOMERS

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