FIRST VISIT: After 4 phone calls, 1 support chat, 1 email, two text message chats, and 2 drives there and back, the issue was finally resolved. Receptionist seems new, but this is quite a few mistakes to make especially for a first time appointment. Came in for a simple flea med prescription and asked general questions as well. Was not handed prescription and had to go through multiple resources to have it corrected. I was given a sample of the flea meds for free due to all the complications. But after such a dragged out process and being misinformed that they could approve the meds online after I placed my order, I informed them I will not be coming back. They also made 3 typo errors (2 with my name) between all the communication which ended in me having to drive all the way there to get the physical copy that I was not handed as I left. I have been there, training for a new job, but once again this is quite a few errors to make for a first visit and I had to jump through multiple loopholes before it was resolved. Very disappointed. However, they do seem kind, I believe training just needs to be improved. When it comes to things like this, I believe entering data inaccurately can potentially lead to legal issues or drastic mistakes being made. Which seems to be a common issue with all vets unfortunately, and here our pets lives are in their hands. I hope they learn to review information before sending or relaying it to customers.
LM
Lily Melgar
Jul 14, 2026
I brought my 5-year-old Australian Shepherd to TLC Animal Clinic in November 2025 with what appeared to be an abscess on the side of his abdomen. It took several visits, procedures, medications, and a significant financial investment, yet after three months, my dog still wasn’t getting better.
Everything changed when we saw Dr. Jenny Vazquez. She immediately recognized the severity of his condition and developed a thorough treatment plan for us to follow. Thanks to her expertise and dedication, my fur baby finally began showing real improvement and, most importantly, started to heal.
I am incredibly grateful to Dr. Vazquez for never giving up on my boy and for providing a treatment plan that truly worked. Thank you to Dr. Vazquez and the entire TLC Animal Clinic staff for all the care and compassion you showed throughout this difficult journey. We truly appreciate everything you did for our beloved pup.
I had an excellent experience working with Dr Jenny Vasquez. She is knowledgeable, patient, and really cares about my dog’s health and wellbeing. I wish she can work more days at the TLC clinic because I really appreciate working with her!
CS
Christopher N. Salerno
Jun 10, 2026
Dr. Jenny Vasquez at TLC Animal Clinic saved my 4-year-old German Shepherd’s life during an unexpected anaphylactic shock. She reacted immediately with calm, expert care and, drawing on her ER experience, quickly stabilized him right there at the clinic. Because of her fast action, we didn’t have to rush to the emergency room, which saved us a significant amount of money and a lot of extra stress during an already scary situation.
I am incredibly grateful for her quick thinking, skill, and compassion. We have been loyal clients here for years, ever since Dr. Kim was the owner, and we keep coming back because of outstanding service like this. The whole team at TLC was supportive, but Dr. Vasquez truly went above and beyond. I hope her managers and the clinic leadership see this as she deserves recognition for the outstanding care. If you need a vet with professionalism and heart, Dr. Vasquez and TLC Animal Clinic are exceptional. Thank you from the bottom of our hearts. Especially, from Baron Von Inland and the Salerno family.
My first time and was taken same day without a appointment. Everyone is friendly. My dog got her Rabies shot and got caught up with her regular shots.