Banfield Pet Hospital

Reviews

• CN

  Cyrillo Neto

  3 days ago
  5.0
  Great job!
• WL

  William Liang

  6 days ago
  1.0
  Extremely disappointed and frustrated with the level of care here. I brought my dog in because she was straining to urinate and only passing a few drops. I repeatedly expressed my deep concern to the veterinarian about a potential urinary blockage. However, the vet dismissed my concerns, performed only a basic urinalysis, and sent us home with zero medication or treatment, assuring me there was no blockage. By the next day, her condition deteriorated rapidly—she was continuously dribbling urine. When I rushed her back, the clinic simply told me they were "unable to help" and turned us away to the ER. The emergency hospital immediately confirmed she was suffering from a critical, life-threatening urinary blockage and provided urgent treatment. Because of this vet's negligence and refusal to listen to a concerned owner, my dog suffered unnecessarily and her life was put at severe risk. When I later reached out to the clinic to report this, I was promised a follow-up, but they completely ghosted me. Avoid this place if you want reliable, attentive care for your pets.
• CR

  Caroline Rotherham

  Sep 16, 2026
  1.0
  DO NOT COME HERE!! It really hurts me to have to write something like this, but | think everybody needs to know the truth. I chose coming to the Banfield because our family dog had come here in the past about 10 years ago so it just made sense for us to bring our dog here. However, it is not a very friendly or welcoming environment. The minute you walk in you're met with attitude from the minute you start checking in (do not come 10 minutes early or you will be met the look of discussed that you were on time) I understand that working in customer facing roles can be a little exhausting however, that's why they pay you to be there. But most recently, I brought my rescue dog in because she had developed a cough and it was progressively getting worse after having to schedule two appointments. The first one being turned away as the app and website allow you to book, but they did not actually have a space for us and the second one to be charged to do a test that took over a week for us to get the results back, as well as recommended other procedures that they could not actually perform that's day or at banfeild and then get prescribed an antibiotic that was not actually ment for the issue she came in for! In the time it took for us, waiting to get her test results back, which were told that would come back within 1 to 2 days having to take her to the emergency room getting essentially the same test done as well as several others and getting told that it was very serious and the emergency vet was so happy we came in when we did. It wasn't until my husband and I started to push back and ask for a refund for the test. We did still not had heard back from We got a generic message with the test results from band field saying it was nothing but the emergency vet gave us on paper and had us in the room for the whole test with results. I'm supposed to take their vets word for it that the test was negative and my dog would be fine... She most definitely was not fine! The amount of negligence that this place holds has really left a bad taste in my whole family's mouth! As well as after proving that her test results were the opposite of what they gave us and asking for a refund they refused to give us the refund because the vet gave us a voicemail the same day that we were asking for the refund so they could not give us our money back. The TLRD: - staff is rude -don't get the wellness plan -if you love your dog do not come here! -if you take a test here, don't actually expect to hear back from them
• SM

  Stanley Mendoza

  Sep 16, 2026
  1.0
  What started off as a good first experience turned nightmare after we committed to their wellness plan we came in for a second visit due to our pet coughing more frequently and they assured us we'd have results before that friday a week later we are just now getting results and they are negative ? Thanfully we went to archvet which I highly recommend on Winchester did the exact tests and we found out day of what was going on they told us good thing we brought her in because she could've moved to her lungs and would have been worse !! I called banfield trying to get a refund for the lab work and Gloria who we spoke to was not even trying to mend a wrong so as of a few days ago we canceled our commitment with the banfield Campbell location and cut ties I don't recommend anyone bring their pet due to their lack of communication resources and accountability oh and really read the fine print on the wellness plans they offer and see if it's even worth paying the monthly fee !!
• KL

  Karen Leung

  Jun 24, 2026
  5.0
  The staff at Banfield is kind and professional. My dog is pretty handful and the staff treated her with kindness. Dr. Leung offered good advice and I am grateful. Thank you, Banfield Pet Hospital!

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