Vetco Total Care

Reviews

• YB

  Yvette Black

  6 days ago
  1.0
  My experience has been completly unpleasant. I have been coming to this location since 2022 and have spent thousands of $ here and the turn over of vet doctors and staff has been a lot. I had placed my auto shipment for my furr babies flea prevented medication, of which I have a valid prescription till 12.26 of this year, with still showing 12 refills available. I was contacted by the staff and was told that the doctor was rejecting my order because a new evaluation with the new doctor would be needed. I pushed back letting them know that it was not my fault they have gone through another doctor at this location and don't see why my online order would not be honored, especially since my prescription is still valid till 12.26, and that just because they have a new doctor this would make my prescription no longer valid. I requested to speak to the doctor myself about this matter but I got the explanation that it was by law that the new vet doctor would require NEW wellness appointments. But that is not what the law says about current prevented medication for a pet. Infact is states that as long as you have a valid prescription with refills that New doctor or any Doctor can approve the prevented medication as long as it is done at the same location as to where the original prescription orginated from. So now they are forcing me to come in for a appointment and on top of it they will only give me 3months supply not my 6months that I need. They want me to spend more $ doing it this way, hence as to why I have it set up on autoship. This location Will most likely be loosing me and my furr baby as patients. Also here's what the laws states about my exact issue regarding my prescription. Business and Professions Code (BPC), Division 2, Chapter 11, Article 2, Section 4826.6; California Code of Regulations (CCR), Title 16, Division 20, Article 4, Sections 2032.15 and 2032.25) 1. Can a veterinarian prescribe treatment after a previous associate veterinarian, at the same premises, did a wellness exam? No; for a second veterinarian to prescribe treatment of a condition, the condition would have to be diagnosed under the original VCPR. If no condition is diagnosed, a new VCPR would have to be established by the second veterinarian to treat the new condition. (CCR, tit. 16, §§ 2032.1, subs. (b)(2), (3), 2032.15, subs. (a)(3), (4).) However, if the original veterinarian prescribed medications at the time of the wellness exam, then the second veterinarian (or any veterinarian at the same premises) can continue to refill those prescriptions up to a year without a new exam or VCPR. (CCR, tit. 16, §§ 2032.1, subs. (c), 2023.25, subs. (b)(2).). This law is on California veterinary medical board website, of which I will also be filing a complaint to. Because my prescription is not a new or recurring condition or condition at all;but rather its only for prevented measures,and its a vaild prescription till 12.26 so it should be honored without needing a NEW EXAM or VCPR. Here's the link for reference which goes over this laws Ca Law Code! https://www.vmb.ca.gov/licensees/vcpr_faqs.shtml
• MC

  Maria Calvillo

  Oct 1, 2026
  1.0
  The staff at this clinic has no empathy for their patients. I was given a prescription for medicine that none of the local pharmacies have it, only online, when I tried to ordered online Petco send the vet approval to another Vetco and cancel my order. When I tried to have the vet order a higher mg at a local pharmacy and I can cut the pill, Mili and her manager gave me hell, she wanted to bring my dog for another appointment when I was there 2 days ago. It is been a nightmare trying to get a common med called Furosemide because they do not know how to prescribe it. I been with this clinic for 4 years but they do not care if the pet is very ill, everything is about money. Their staff is very unreasonable for no reason. Most of my family that have pets go to this clinic but I am not recommending them anymore.
• CC

  Catherine Catalan

  Aug 28, 2026
  1.0
  I trusted you with the best care for my dog and it resulted in her death due to negligence. She was not monitored, if she were you would have noticed the gas anesthesia that was not part of her treatment right away. Someone did not look over her file to confirm her treatment, she was not monitored or it would have been caught once her heart rate was decreasing, it was too late for life saving measures because someone or a few people missed steps to their job. RIP DAISY.
• JG

  Jenna Gabriel

  Jul 29, 2026
  1.0
  I recently visited Brentwood Vetco (#1311) recommended by my animal breeder for vaccines. The first visit was uncomfortable as their receptionist Taylor was unfriendly/borderline rude in my opinion, both when I arrived and when I checked out. I overlooked it and planned to return for the follow-up shots. At the next appointment the Vet tech went over the costs with me and she informed me that Bordetella was in fact part of the “core puppy shots” a $50 something shot. Important, yes; core shot? No. I did my research and learned this is not actually a core shot. I called 6 other local vet clinics in my area asking is this a core shot? 3 offices were truthful saying Bortedella is NOT a core puppy vaccine, the other 3 lied, as Vetco did. I declined the shot at this time and I also took my business to VCA, who were graciously honest with me about the core shots. If you want an honest vet clinic for your animals I recommend VCA. Lastly, I visited Petcos website and found their Code of Ethics & Conduct. One section stood out to me: “You are expected to be honest, ethical, and fair and should endeavor to deal fairly with Petco's stakeholders (such as customers, vendors, suppliers, business partners, service providers, competitors and employees). You should not take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair-dealing practice. Doing the right thing means doing it right every time.”
• SA

  Sandra Abernathy-Strong

  Jun 4, 2026
  5.0
  My dog got top notch care. She had to have emergency surgery. Everyone there was amazing. Better than any vet I’ve used in years!! So a huge shout out to Dr.Darlene and all the girls. I love you guys. Thank you so much for your quality care. I will recommend you to all my friends. Pickles thanks you too.❤️❤️❤️❤️❤️❤️

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