Petco

Reviews

• NA

  naz abolfathi

  3 days ago
  5.0
  Kate is always so great! She’s knowledgeable and sweet.
• CM

  Cindy Maddox

  5 days ago
  5.0
  This store knows it’s stuff! We have had several interactions with several employees and each of them has been friendly, super knowledgeable and patient. I didn’t think this kind of customer service existed anymore! If you have questions about your fish or amphibians (these are the reasons we went in) this is a great place to get them answered and leave with everything you need to take care of your pets! Highly recommend!
• LZ

  Lasha Zachariah

  May 7, 2026
  5.0
  Visited this morning as a walk-in for pup nail trim. Thank you to the front end cashier welcoming me into the store and thank you to the grooming tech who accepted me on a moment’s notice. He was very polite & gentle with my pup.
• MJ

  Michael Jensen

  Apr 23, 2026
  5.0
  I have had excellent experience and service with Petco for the last few years, always great people there, will keep going to them. Thank you to all of them.
• WM

  Wendy Martinez

  Apr 4, 2026
  1.0
  My dog suffered a leg injury during her grooming appointment. I requested the video footage and the store manager said that she had to find out if it could be sent to me. She never got back to me. Fast forward several weeks later, I tried making a grooming appointment at another Petco location because I lost trust at Brea, and I came to find out that the store manager added notes on my dog’s file that she has a heart murmur and she could not be serviced anymore at Petco. This information is false. When I followed up with my regular vet regarding her leg injury, he didn’t detect a heart murmur when he examined her. Not sure why the Brea store manager would add false information on my dog’s file.. there wasn’t additional testing done when Petco Brea took my dog to the hospital after suffering a leg injury while in their care to confirm if she really had a heart murmur. My regular vet did say that my dog was injured during her grooming appointment because her knee cap was extremely swollen and she was in a lot of pain although she wasn’t showing it. I have a very brave girl. Now the other Petco location (La Habra) is requesting a vet note clearing her from a heart murmur so that she can be serviced. Again, I wasn’t the one who added this information on her file. I should not have to go out of my way for a mistake Petco Brea made. My dog is still on pain and anti inflammatory meds for her leg injury at Petco Brea, I’m extremely disappointed with this location and their store manager. Make it right Petco Brea!! Remove false medical notes from my dog’s file. UPDATE: This incident happened last March 2026. As of today (5/7/26), my concerns have not been addressed. The store manager, Betty, was extremely unprofessional and raised her voice over the phone. She continued on a rant distorting information about what she thought she heard during the hospital visit and will not remove the false notes she wrote on my dog’s file. I refused to listen to her any longer and requested for her boss to call me back because I was not going to tolerate her tone! She said she'll relay the message and that her boss will call me back "when she's not busy." I have not received a call from her boss. I’m appalled that Petco would hire such incompetent people as admin. I filed a complaint with corporate 2 weeks ago and they still have not responded. I'm extremely disappointed with Petco!!

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