Vetco Total Care

Reviews

• CA

  Cerulean Alps

  Feb 2, 2025
  1.0
  shady as hell. they're hiding something. very inexperienced receptionist handed me a vaccine tag before they even saw my pet. won't let me in the room with my pet, won't tell me the doctor's name or let me meet the doctor. seems to me like there either is no doctor, no vaccinations are actually happening, or the doctor's methods of handling the animals are cruel. i left; i wouldn't trust them with my pet and neither should you.
• ED

  Elizabeth Duran

  Sep 8, 2024
  1.0
  Hoy tuvimos una experiencia muy mala con las enfermeras ya que no tenían una buena organización desde que llegamos , había mucha gente y no entendíamos en donde formarnos bien, y con una mala actitud nos sacaron a todos para formarnos afuera y en consecuencia empezaron atender a personas que llegaron después de nosotros, y con actitud mala también le dicen a mi hijo que poga la gata adentro de la bolsa nisiquiera lo dijeron con amabilidad. Así que decidimos mejor que no atendieran a nuestra gatita con ustedes. Ya que si así nos hablan con quiero imaginar como le ponen las vacunas. Que mal atención al cliente
• AH

  Armin H.

  Jul 9, 2023
  1.0
  I had an appointment and after we checked in it took us 1 1/2 hours wait, they were taking walk ins too but they messed up handling the situation, i asked the vet assistant what’s the holdup and she said they are short. The other vet assistant who calls in the customer looks confused on what to do, and which one has to be prioritized. He called in the customer who came in after me, i came in first obviously so i said i was here before them so he put us in the room but vet went to the other customer and helped them first. That was upsetting. i asked the vet and she said just sorry their appointment was before me they just came in late. I feel like it was a lie. I think they need to improve their system and give proper training to their people.
• BM

  Bryan MacKay

  Sep 14, 2022
  5.0
  I can't express my gratitude enough to the staff at this location in South Shore Center - Alameda, CA. Their attention to detail to include the time and care in attending to my first time at the vet. All my questions and concerns were given attention and the overall experience was positive and memorable. Thank you!