Vetco Total Care

Reviews

• SD

  Shavon Dorsey

  Oct 26, 2025
  1.0
  Says they are Temporarily closed but they are very much still open and doing bad business. Came here to get flea and tick medicine for my dog, but they said they didn’t have the one-month supply I wanted, so I was forced to buy the three-month version at a higher cost. Then they told me my dog needed a rabies shot and a “one-in-six” shot, and that buying everything together would save me money. After deciding on the package and paying for it, they later told me my dog couldn’t get all of the shots the same day because of his weight — information they should have known before taking my money. It honestly sounds like a scam. When I came back for the second shot, they suddenly claimed there was a time limit for administering it — something they never mentioned when I first paid. As a result, they took about $75 for a service I never received, and then told me I’d have to pay again because of that supposed time restriction. When I asked to speak with a supervisor, someone else just came out saying they were “in charge for the day,” which wasn’t what I requested. The place is always dirty, the customer service is poor, and this was the final straw. I won’t be returning, and I wouldn’t recommend this location to anyone. Was already transferring to a real vet just wanted to get what I paid for.
• SH

  Sylvie Hemberger

  Jun 1, 2025
  1.0
  Today I went for my dog appointment at 11:45am. The assistant who checked me in said that I didn’t have the vaccine package when I thought I had and my second visit would be free. They were a ton of people waiting, some with no appointment. So I didn’t want to be a bother and said ok I will pay and figure it out later why I didn’t have that package. After over an hour, they didn’t take in consideration that I had an appointment. I was on queue with everybody else. They said they were short in staff that’s why they backed up. It seems to be a recurrent issue. I was beyond frustrated at this point, had to go to work. Therefore cancelled this appointment. Vetco you are a big company, do better.
• CA

  Cerulean Alps

  Feb 2, 2025
  1.0
  shady as hell. they're hiding something. very inexperienced receptionist handed me a vaccine tag before they even saw my pet. won't let me in the room with my pet, won't tell me the doctor's name or let me meet the doctor. seems to me like there either is no doctor, no vaccinations are actually happening, or the doctor's methods of handling the animals are cruel. i left; i wouldn't trust them with my pet and neither should you.
• TL

  tania loyola

  Nov 24, 2024
  1.0
  This star is for the girl from the front that was doing the check-ins. I was requesting for the KITTEN SHIELD PRO but she kept off saying that it was better to get the KITTEN START plan. I requested to get twi time put she kept of saying if I get that plan I’ll have one vaccine left over. I don’t know where she herd that from because the KITTEN SHIELD PRO will have everything my kitten will need for the months to come. She the. Said no you’ll get the KITTEN START plan. I was already uncomfortable I didn’t know what to do. I wanted to leave put really needed my kitten to get dewormed because he really needed it. I then saw the vet wanted to say something but i was so confused and uncomfortable for what just happened to me with the girl who did the bad servir before. I did a lot of research before hand. Had to make sure my kitten was going to get everything he needed. But I was SCAMMED. The girl who said that I should not get the KITTEN SHIELD PRO because it would be cheaper. No way what’s so ever. Now I will be paying $100 for the other services I would have gotten if I got the KITTEN SHIELD PRO. I called there costumer service line today to do a complaint for what she did to me. Just to wonder how many more people has she done this too. I’m a single mother of three who are on the Autism spectrum and ever cent that I have needs to spent wisely. I thought this would have been a wonderful experience but it stared out so wrong. Also before I was seen that girl made a huge mistake she let a dog that was know to be aggressive still receive service. I can’t believe y’all have a worker who is not able to do the what she is supposed to do. Vetco do better.
• BM

  Bryan MacKay

  Sep 14, 2022
  5.0
  I can't express my gratitude enough to the staff at this location in South Shore Center - Alameda, CA. Their attention to detail to include the time and care in attending to my first time at the vet. All my questions and concerns were given attention and the overall experience was positive and memorable. Thank you!