Petco

Reviews

• AJ

  Arthur Jacobs

  Jul 29, 2026
  5.0
  Taylor is great. Deserves employee of the month
• CB

  Chelsea Brewster

  Jul 17, 2026
  3.0
  I’ve always had really positive experiences with Petco grooming, so this review is disappointing for me to write. I had a grooming appointment scheduled today, and when I arrived, I was greeted by a printed sign on the grooming door saying the salon was closed because the air conditioning wasn’t working. Living in Arizona, I completely understand why the salon couldn’t continue grooming without A/C, and I genuinely appreciate that Petco put the safety and comfort of the pets and employees first. I spoke with the nearest associate, who was incredibly kind, apologetic, and suggested I make an appointment at another Petco location in case the A/C wasn’t fixed by tomorrow. After speaking with them, I checked both my email and text messages to make sure I hadn’t missed a notification, but there wasn’t anything letting me know my appointment had been canceled. A quick phone call, text, or email would have saved me the drive and the disappointment of showing up without an appointment. I know unexpected things happen, and I don’t blame the staff for something they couldn’t control. I just hope this Petco location improves its communication in situations like this. We’ve always had great experiences here, which is why this was so disappointing. A little heads-up would have gone a long way and would have made this experience much less frustrating.
• MM

  Mak Mah

  Jun 16, 2026
  5.0
  Whether I purchase something or not, this store is close to home and I visit often. At least once every two weeks sometimes more. The staff here are absolutely wonderful and always helpful. Ive been to other locations in town and none are as welcoming and well kept as this one. All of my fish and supplies have been healthy and ive never had an issue with anything I've gotten here. I keep coming back, which isnt great for my aquarium addiction!
• JV

  J Vasquez

  Jun 12, 2026
  1.0
  We visited this Petco store on RIVER RD. today to exchange some neon tetras due to two aggressive neon tetras that we had originally purchased at a different location. When we called to inquire about the exchange process, the person who answered was pleasant and indicated that it should not be an issue. However, upon arrival, the in-store experience was vastly different. Both the female staff member, who wore glasses and had longer black hair, and another staff member named Brandon, were rude towards us. When we proceeded with the exchange, we were not given the opportunity to inspect the condition of the tetras. The female staff member made a sarcastic remark about the fact that we brought our tetras in a bucket, stating that it was not in a bag. We were not informed that a bag was required for the exchange, and it is not a common requirement in most aquatic stores. Furthermore, the tetras we received had nipped fins, indicating that they were stressed and not being properly cared for. Upon inspecting the tank, we noticed that most of the tetras had nipped fins. When we requested five healthier neon tetras from Brandon, he became aggravated and frustrated, refusing to provide us with the fish and telling us to go elsewhere. We politely agreed to leave. It is unfortunate that the staff members seemed to have a negative attitude towards us, and it is concerning to think about how they might treat animals in their care. Perhaps they should consider a different profession.
• TG

  Tina Glickman

  May 30, 2026
  1.0
  While the store itself if fine, the grooming is wildly inconsistent depending on who services your dog. Our golden retriever just came back to us shaved down, she now looks like a hybrid rat - Labrador, with the tail being even more mortifying. Just shameful. 🤦🏻‍♀️

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