Banfield Pet Hospital

Reviews

• MS

  Maria Elizabeth Sabalos

  Aug 8, 2026
  1.0
  The one person who works at this clinic is the reason and the sole person responsible for this one star review. Crystal the practice manager, took my $200 CASH and processed the balance of $31 on my visa cash car which recorded and indicated with a number that the transaction was approved and paid to the merchant. However, Crystal said the system was down and did not show the $31 payment was paid even though I had record and complete validation that they received the money and showed her the transaction on my phone. When I asked for receipt for the $200 paid since they took that and after waiting almost an hour for them to resolve their computer problem ,she told me she couldn't write a receipt because I had not paid fully on the account , and the computer showed I still owed now $38, which was untrue . That their system was "down" is not my problem. I did pay fully and I needed at the very least the rabies certificate and a list of the other vaccines received for my travel abroad with my dog. She refused to give me my certificate she refused to even handwrite a receipt stating the account would go to collections if I didn't pay the balance. Crystal refused to do anything stating it was my problem and I corrected her again stating it was her problem she had my money nevertheless she insisted on me leaving when we couldn't come to a resolution. I have been going to this Banfield pet clinic now for several years. So then I went to the speedway location and guess what they're going to get a five-star review because Simone who saved the day was able to retrieve from the cloud, the rabies certificate I needed and was able to print out a list of the vaccinations that my dog had received that day which by the way the vet forgot to sign the book on the first leptospiris vaccine indicating the date for the second to follow. I hope corporate reads these reviews and takes the necessary action to rid themselves of such an awful deal manager. And I hope they give Simone a pay raise and promotion for a job well done in handling my frustration with Crystal the Banfield practice manager on Broadway
• JG

  John Granberry

  Jul 6, 2026
  5.0
  Dr. Lloyd was very thorough in her exam, took the time necessary to explain things to me. Hard to keep the same Vet at Banfield, hope she sticks around. Exam part of the Wellness Plan, no charge for visit, just for the meds.
• LL

  Liz Lindsey

  Jul 1, 2026
  4.0
  Considering my boy Odin is a pressa canario pit bull and dog aggressive they accommodated him very well . They didn't put him in a kennel due to his size, they used a dog run. He's very nervous at the vet but they did great with him. They only reason I'm giving them 4 stars is because he was extremely thirsty when he got home from his drop off appointment. It seemed like he wasnt given any water and had to piss like a race horse. So I don't think he wasn't taken out side for 5 hours. He was there from 8 am till 1 pm. They all loved him though and love there jobs. Very compassionate and kind. They were also accommodating with my pick up time. just next time id do an office visit instead so he's not there without getting to use the bathroom.
• JV

  julio valdez

  Jun 26, 2026
  5.0
  They were friendly, attentive and professional, great service
• MM

  Mary Miranda

  Jun 10, 2026
  5.0
  We have been clients for over 14 years.

Frequently Asked Questions About Banfield Pet Hospital