Vetco Total Care

Reviews

• BE

  Bryan Eisentraut

  Nov 22, 2025
  1.0
  I went in to the Vetco Vaccine clinic for annual boosters and a prescription for Heartworm preventative. I explicitly stated that I wanted a written prescription to take to Costco. They said the prescription would be emailed to me. The email I received contained a prescription with a big "TRANSFERRED" watermark in the back ground and had Quantity: 0; Refills: 0. I checked the Petco website and the prescription had already been transferred to them but was already canceled. I could not even order Heartguard from Petco. I called Vetco and they verified the clinic did not issue me a valid prescription. They said that because of the mistake they could book me a free appointment to come back in to consult with a vet to get a new prescription. They actually see it as being generous to allow me to take take out of my day to come in for a second appointment to obtain a service that I have already paid for! That is ridiculous! I am waiting for a "supervisor" to call me back. It they are not able to fix their mistake without me coming back for a second visit I will be pursuing a chargeback from my credit card company for services not received. Do NOT use the Vetco vaccine clinics!!! They are too corporate run and there is no way to get competent customer service because it is run through a call center. Instead go to a local spay/neuter clinic because they will at least have local staff t help you.
• AW

  Anasazi Whitney

  May 3, 2024
  5.0
  Dr. Kirk has been absolutely wonderful. Ronald came in with some constipation and she was nothing but kind, sympathetic and understanding about all of my worries. There was another veterinarian who said she came in from another store as well as another vet tech, who I unfortunately didn't get the names of, but who were just as amazing. While we were waiting on Ronald to make some progress in the litter box, there was an emergency pet who came in. It's very clear Dr. Kirk and all who work at this location cares very deeply about the patients and pet parents who come in. They regularly make sure not only the pets are okay, but the humans as well. I am also fairly low income and came in with restrictions around budget, and they did their best to make it as affordable as could be. At the end of the day, supplies and resources (as well as people) need to be compensated for, but I truly feel Ronald and I recieved genuinely amazing treatment here.
• NS

  Nissa Stewart

  Nov 15, 2023
  2.0
  I took in a 5 week old kitten with diarrhea, they said they only see pets that are over 6 weeks and healthy, they couldn't do anything for me. They only do shots and vaccinations.... Something that would have been nice to know when I scheduled online. The store gets 2 stars for friendly staff, good products, and clean building.
• KS

  Kristy Stokes

  Mar 29, 2022
  1.0
  If I could’ve given zero stars I would have. One of the worst experiences I’ve ever had. And this is actually strike two for Vetco, and more specifically at the Tempe location at 1835 E Guadalupe. The first issue I had with Vetco, I scheduled an appointment online, a month+ in advance, showed up for my appointment to find out they didn’t show for appointments that day and nobody bothered to let me know my appointment was cancelled. This second issue that happened today, I had an appointment scheduled at 5:54, arrived 2 minutes late, and because it was too close to their closing time at 6:00, they refused to take me for a quick rabies vaccination. The kid who checks people in said if you arrive after 5:50 they won’t take you, which is interesting since my appointment was at 5:54. They also said ALL communication about the appointment says to arrive 10 minutes early and I can definitely tell you that the 4 text messages the day of and the email reminder I received two days prior said nothing about arriving 10 minutes early. The kid went to ask another lady if they would take me, and she came over and also said no because it was too close to 6:00, and verbatim said the Veterinarian has to leave at 6:00….interesting since I stuck around til 6:10 and they still hadn’t left. These people purely just didn’t want to stay an extra 5 minutes. They clearly have no regard for their customers or in helping make sure your pets are vaccinated. I will literally tell everyone I know to never go to Vetco.