Kona Reef carries a massive selection of saltwater and freshwater animals, corals, plants, and all the dry goods needed to care for them. Additionally, we stock aquariums on the floor of every location! We offer delivery, installation, and servicing options. Of the different Kona Reef stores, our Surprise location is the largest and newest location with the most in-stock aquariums of our three stores.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.