Petco

Reviews

• JY

  Jizong Yao

  6 days ago
  1.0
  Extremely frustrating and unacceptable experience. I had a dog grooming appointment scheduled for 10:00 AM, booked directly through the Petco app. At around 9:55 AM, when I was already arriving at the store, I received a phone call telling me that my appointment had to be canceled because a “VIP dog” was coming in. Even if I said that I’m almost there, a cancel is a cancel with a lot of “unfortunate”. I honestly find this ridiculous. I am also a paying Petco membership customer. Am I supposed to expect that my confirmed appointment can be canceled at any time because a VIP customer suddenly needs the time slot? What makes this even more frustrating is that the employee initially suggested that perhaps whoever made my appointment had entered it manually by mistake. But I booked the appointment myself through the Petco app. If certain time slots need to be reserved for VIP customers or if there are staffing/booking restrictions, why are those slots available for customers to book online in the first place? There were so many opportunities to prevent this situation. You could have: * blocked the time slot in the booking system, * reviewed the next day’s appointments ahead of time, * identified the staffing or scheduling conflict earlier, or * at the very least, contacted me well before 9:55 AM, 5 minutes before the appointment. If I had been notified even 30 minutes earlier, I might have been able to make other arrangements without completely disrupting my day. I am a working professional with a busy schedule. I specifically planned around this 10:00 AM appointment, and there was another Petco location where I could potentially have taken my dog at that time. But after this appointment was canceled at the last minute, I contacted that location and they were already fully booked as well. So now this one cancellation has completely disrupted my plans, and the next weekend when I may actually have time to get my dog groomed could be two or three weeks away. I understand that unexpected situations happen. But this did not feel like an unavoidable emergency—it felt like a failure of scheduling and communication, and the customer ended up paying the price for it. A confirmed appointment should mean something, especially when the customer booked it through Petco’s own system and showed up on time. If Petco has a VIP system that can override regular customers’ confirmed appointments, customers should be told that clearly and the booking system should reflect it. Otherwise, please don’t let customers book appointments that you already know may be canceled. I expected much better from a company I pay for a membership with.
• MD

  Marian Teresa Damon

  Sep 12, 2026
  5.0
  Reasonable prices on pet food,treats for a female pug,2 female cats and an aquatic red eared slider turtle.🥰..
• CB

  Cindy Black

  Sep 12, 2026
  5.0
  Very fast and professional
• MM

  Mark Meloncon

  Sep 10, 2026
  1.0
  2 night shift female workers incoherent & unwilling to help customer locate product in store. Find another location if you are looking for better crew that have a passion for animals
• DM

  Dc M

  Aug 31, 2026
  1.0
  Megan is the most rude groomer I’ve ever met. She sent my elderly mother away multiple times because she was uncomfortable with my dog even though I told her my dog has arthritis. She continued to grab my dog out of the cart and my dog was in pain so that made her uncomfortable. She was all mad at and she told me to sedate my dog. She was not professional. She was very rude. I even spoke to her over the phone before the last appointment and she told me bring her in and I told her my dog has arthritis and my mom is elderly and it’s very hard for her to keep doing this and she said bring her in my mom showed up and she sent her away once again. The worst groomer I have ever seen. I have been taking this dog to Petco for seven years and this was the most worst experience I’ve ever seen. I do not recommend you to take your dogs there to this Petco ever.

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