Banfield Pet Hospital - Shea is your trusted local veterinarian in Phoenix, AZ, for comprehensive, preventive care for dogs and cats. Conveniently located on East Shea Boulevard, our expert veterinary team offers a wide range of services, including vaccinations, spay/neuter, teeth cleanings, X-ray, microchipping, DNA testing, ear exams, and more. From puppy care to senior-pet support, we are committed to your pet’s health at every stage of life with our Optimum Wellness Plans®. Visit our Shea clinic for compassionate pet care. New patients are welcome.
This vet is great! Very efficient, kind, and knowledgeable. I felt so comfortable with the staff and even my anxious dog seemed more relaxed here! I highly recommend this office for a clean, safe, friendly, quality experience. My dog was getting a rabies vaccine and blood draw in order to qualify her for Hawaii’s very complex 5 days or less program (the alternative is a 6 month quarantine for pet travel), and they knew exactly what to do and even called and recommended a doctor at a nearby Banfield who frequently does the necessary health certificate appointments to bring a dog to Hawaii. Everyone was so patient and caring. This is the best vet’s office I’ve ever been to!
GR
Gabriel Ramirez
Apr 25, 2026
2.0
Mispronounced my cats name for a year, never put a note in the system on correct pronunciation. 9 months into my yearly contract a doctor put a note that my dog was aggressive and I could no longer get work done without medication. Took the same dog to vetco, no issues getting my vaccination services done for the dog. If you are signing any contract, note that the vet can designate your animal the same way and deny the services you paid for unless you purchase their medication on top of the already paid for services. 2 stars since my negative experience only occured after most of my contract was completed.
KM
Kelly McTighe
Apr 16, 2026
1.0
This is, without question, one of the most inept, incompetent, and outright incapable veterinary facilities you could ever trust with your pets. And to be clear, this isn’t just about one location—this has been our consistent experience across multiple Banfield clinics over the years.
The pattern of misdiagnoses, poor care, and general negligence is staggering. I could easily write an entire book detailing how badly our pets have been handled. Looking back, I feel foolish for not canceling their Wellness Plan much sooner.
Do yourself a favor and stay far away from Banfield. This isn’t just subpar service—it’s a complete failure of what a veterinary provider should be.
CG
Claudio Gonzalez
Apr 2, 2026
1.0
This place has messed up twice. Rude staff. No good.
VR
V R
Sep 1, 2020
5.0
It's nice to not go to petsmart, they have decent prices and curbside service for covid. Good people.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital on weekdays?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals if needed.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive care.
What is an Optimum Wellness Plan at Banfield?
It’s a preventive care plan including annual exams, vaccines, dental care, screening diagnostics, and nutrition consultations with automatic renewal each year.
How can I pay for an Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your bank account or credit card, or choose to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ customers?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What are some nearby places I can visit before or after visiting Banfield Pet Hospital?
You can visit Shea Plaza shops, including Charlotte's Hair Studio, Subway for a quick meal, or nearby Bashas' Supermarkets for groceries.
Are there any nearby veterinary services to Banfield Pet Hospital if I need alternatives?
Yes, nearby options include Shea Animal Hospital, providing additional veterinary and pet services.
Can I find other pet-related services or shops near Banfield Pet Hospital?
Nearby you'll find pet services including Shea Animal Hospital and other retail and service shops around Shea Plaza.
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