Banfield Pet Hospital

Reviews

• HJ

  Heather Jordan-Farr

  Sep 30, 2026
  5.0
  Loving compassionate care. Staff was top notch! Pricing was even better which surprised me. It seems like I can never go to the vet for less than $200. I was pleasantly surprised. I was also able to schedule an appointment on Sunday for later that same day which was great. I will keep taking my pets to this Banfield.
• NB

  Natalie Bible

  Sep 22, 2026
  1.0
  We were referred to this location for our dog Finn’s surgery, and the entire experience was incredibly frustrating. His surgery was originally scheduled for early September, then we were called a few days later and told it needed to be rescheduled because they had overbooked. We asked to be placed on a cancellation list. About a week later, they called us around 9:30 AM saying they had an opening that day and that we needed to bring him in right away, so we left work and rushed him over. By around noon, we still had received no update, so I called. That is when the front desk told me they were not doing surgeries at all that day because a machine had been broken since that morning. Nobody called to tell us. Finn had just been sitting there in a kennel even though they already knew the surgery could not happen. We kept the next rescheduled date, only to get another call about two days before that appointment saying they needed to reschedule AGAIN because three ER nurses had walked out. Multiple cancellations, poor communication, and having my dog sit there unnecessarily after we left work to bring him in was unacceptable. This place was an absolute joke to deal with.
• AW

  Ashley W

  Sep 12, 2026
  5.0
  This location took such amazing care of my pet when they came in extremely sick Mallory at the front desk was so kind and helpful, even when I called asking if there was any way they could fit us in for a last-minute appointment. I knew they were already booked, but they told me to bring my pet in right away so they could help. That alone reassured me that they truly cared about my pet and wanted to make sure they were okay. Our tech, Zach, was also amazing. I wasn’t originally on a wellness plan, but he took the time to actually explain everything that was included and helped me choose additional options that made sense for what my pet needed. Instead of having to pay for everything out of pocket that day, I was able to put it into a monthly plan, which I believe came out to around $85 a month. I really appreciated how he explained everything because I never felt pressured or like it was about money. It genuinely felt like they were trying to help me make the best decision for my pet. Thankfully, my pet ended up being okay! ❤️ The following day, I even received a call from Lex, the manager, personally checking in to see how my pet was doing. I know how busy veterinary hospitals can be, so having the manager take the time to call and check on us really meant a lot. From the kindness at the front desk, to the care from our tech, to the manager following up afterward, the entire experience made me feel like my pet truly mattered to them. I will absolutely continue coming back and would recommend this location to anyone looking for a team that genuinely cares about their patients and clients. Thank you, Apache Junction Banfield! 🤍🐾
• CL

  Curtis L

  Sep 9, 2026
  1.0
  Can’t ever get anyone to answer the phone. Can’t get anyone to come the desk. And they always have issues with their computer systems. I have to call to check on my dog because they won’t call me. And it always takes 30-1 hour to pick up my dog. Like really. Lex was super rude and I would run from this place
• SP

  Sandra Pollard

  Sep 6, 2026
  5.0
  The folks who care for my babies are awesome. These Lil terrors are just my pride, They just had their teeth cleaned ,they always call an check out how their doing afterwards.. Great establishment. I've been with banfield 30 years. My babies are still here just loved the picture.

Frequently Asked Questions About Banfield Pet Hospital