Banfield Pet Hospital® - Mesa East provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
⭐ 1 Star – Extremely Disappointed and Concerned About the Quality of Care
I am extremely disappointed and upset with the care my dog, Sparky, received at this Banfield Pet Hospital location.
I brought Sparky in because he was clearly sick and needed medical attention. After evaluating him, Banfield diagnosed him with a viral infection. Unfortunately, that diagnosis was incorrect. Sparky actually had a complete bowel obstruction that required emergency surgery.
What is most upsetting is that we trusted this veterinary team to properly evaluate our dog and identify a potentially life-threatening condition. Instead, we left believing he had a viral illness while a serious medical emergency remained undiagnosed.
As a pet owner, it is heartbreaking to watch your animal suffer, especially when you have already sought professional veterinary care. This experience caused unnecessary stress, additional medical expenses, and, most importantly, delayed Sparky from receiving the treatment he desperately needed.
I understand that veterinary medicine is not an exact science, but a complete bowel obstruction is a serious condition, and I have significant concerns about the evaluation and diagnosis Sparky received.
I am requesting a full refund for his visit and accountability from Banfield’s management and corporate leadership.
Our pets are family, and we depend on veterinarians to provide thorough, competent, and compassionate care. Unfortunately, this experience has completely shaken my confidence in Banfield Pet Hospital.
I would strongly encourage other pet owners to seek a second opinion if their animal continues to show concerning symptoms after being evaluated here.
JR
Jahjaira Rodriguez
Sep 18, 2026
5.0
Very satisfied with this location! Everybody is super nice and welcoming. Dr. Selah Green is amazing—she’s very kind, explains everything very well, and always makes me feel comfortable and informed. I leave every appointment feeling happy and confident knowing my puppy is in very good hands. I wouldn’t switch locations or doctors at all!
MF
Marie Freudinger
Sep 4, 2026
5.0
My dog is very shy and reserved but she loves coming to this location.
SE
Susan Erickson
Aug 18, 2026
5.0
Stella & Stanton love the care they receive at Banfield.
NG
Nino G
Aug 6, 2026
5.0
Great customer service. It felt like our pet was important to the staff. Please pass on our satisfaction to your caring/ compassionate team.
Frequently Asked Questions About Banfield Pet Hospital
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Mesa East offer for pet health care?
Banfield Pet Hospital offers a variety of services including routine vaccinations, microchipping, dental and surgical care, preventive care clinic, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital - Mesa East?
The hospital is open Monday, Wednesday, Thursday, and Friday from 8:00 AM to 6:00 PM, Tuesday and Saturday from 8:00 AM to 3:00 PM, and Sunday from 9:00 AM to 4:00 PM. It is closed on certain holidays.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or via the Banfield app available on iOS and Android.
Does Banfield Pet Hospital offer any wellness plans or preventive care packages?
Yes, Banfield offers Optimum Wellness Plans that provide annual preventive care including exams, vaccines, early diagnostic screenings, nutritional consultations, and dental care. These plans automatically renew annually.
Is veterinary care available online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and wait for a call when ready, and virtual visits for those with Optimum Wellness Plans.
Are there any pet stores or related services near Banfield Pet Hospital in Mesa?
Yes, nearby you can find PetSmart which offers pet store and pet services, and Kitty Kat Rescue which is both a pet store and community non-profit.
What shopping centers or retail stores are close to Banfield Pet Hospital - Mesa East?
Mesa Pavilions North is a nearby shopping center with various retail stores. Also close by are Harbor Freight and Paradise Appliance for additional shopping options.
If I'm visiting Banfield Pet Hospital, what dining options are available nearby?
Nearby dining options include Chuck E. Cheese's (pizza restaurant), Dozer's Grill (restaurant and bar), and The Stone House, a Korean and Asian restaurant.
What are some useful nearby services for visitors coming to Banfield Pet Hospital?
Visitors can use services like Rapid Refuel gas station, Full Circle Auto Wash, KeyMe Locksmiths, and Western Union money transfer nearby Banfield Pet Hospital.
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