JS
Jennifer Santos-Aguon
Jun 1, 2026
I would like to recognize the excellent service we received from our previous Petco groomer, Joanne, in Olympia, WA. My fury baby was a loyal Petco grooming customer for over two years, and Joanne was truly exceptional. She cared for my dog with kindness, professionalism, and attention to detail. She knew exactly how to groom my fury baby and even took the time to leave notes on her account when we informed her that we were relocating, ensuring a smooth transition to a new groomer. The Olympia, WA staff was always friendly and welcoming.
Unfortunately, my recent experience at this Glendale, Arizona Petco grooming salon was extremely disappointing. I am very unsatisfied with the grooming service provided by Christine. The haircut was uneven in nearly every area, my dog's fur was cut much shorter than requested, and the overall grooming quality was poor. Her nails were not properly trimmed, the fur between and under her paws was not shaved or shaped, and her sanitary area (boom boom area) was not properly trimmed, shaved or cleaned up.
As a long-time Petco grooming customer, I expected the same level of care and professionalism that we received from Joanne. Instead, I left feeling disappointment and unhappy with the results. Based on this experience, I will not be returning to Glendale Petco grooming location.
I hope Petco manager reviews this feedback and addresses these concerns to ensure a better experience for future customers.