Banfield Pet Hospital

Reviews

• JK

  Jo Ann Kula

  Oct 7, 2026
  5.0
  The doctors and staff are very helpful. My dog always gets the best care.
• MB

  mike Bean

  Sep 9, 2026
  5.0
  Our Corgi (Churro) was having some difficulties so we took him in. The Staff at this location are Great, they were very comforting, took Churro for half the day, confirmed he had Diabetes, took the time to explain everything to us, then explained and showed us exactly how to give him shots, check his Insulin, what to watch out for, talked about his diet. We walked out feeling very confident with Churro’s doctor and staff. Great experience Thank you 🙏🏼
• TF

  Tammy Fan

  Sep 9, 2026
  3.0
  I like the vet and their staff but the patient rooms are disgusting. Im sorry but a veterinary should be as clean as a doctor or dental's office. Its a medical facility. Everytime I go the rooms are filthy. The countertop has filth that has been there for a while. The window and doors were covered on dried saliva. If you have time to stand around you have time to wipe things down. Do better so we feel important to you as a customer.
• RS

  Raven Serin

  Aug 27, 2026
  1.0
  I scheduled a last minute appointment here as they had availability online. My dog was in respiratory distress and my usual vet could not fit me in. I get to the vet with my dog clearly in distress and am told the vet was in surgery. Not only that, but when I booked the appointment, it showed that two different vets had availability, yet neither were available. Ok, I completely understand that things happen. However, why was I able to schedule an appointment and why did no one call me before I showed up? I then had to take my dog another 15 minutes down the street to blue pearl, now in even more distress where she had to be put down. I’m sorry, but fix your website. And if the website is having issues, have online appointments disabled. Absolutely unacceptable. And I most certainly do not need one of your generic responses in regards to my feedback as nothing said could rectify what happened. Do better.
• SS

  SGFella

  Aug 19, 2026
  2.0
  I scheduled my appointment for my 2 dogs on Monday the 17th for the following day Tuesday the 18th. I selected in room visit because I had a few concerns I wanted to discuss with the vet. A couple hours after I scheduled it, they called to let me know they don’t do in room visits or can go to another location, even though online it showed both types of visits (drop off and in room). Then I asked when/if they can do an in room visit and she said “oh well we actually have them 7 days a week”. Which was a little contradicting after she said they don’t do in room and told me to go to another location. So then I asked when can they see us in room and they rescheduled me for Thursday the 20th, having to shuffle my schedule around. Then they called me on Wednesday the 19th asking to reschedule the appointment for the following week as their doctor called out for the remaining week. I haven’t been to this specific location, but have been a Banfield client for over 6 years and your experience starts from the beginning and I could tell it was going well already. Other locations have been great and quick to schedule me with another doctor or move the appointment to later the same day, not the next week. The girls that called to reschedule are quick to meet you with a “oh that sucks, we can’t fix the problem we caused” attitude. I can’t say for certain that they’ll honor their appointments with them rescheduling me twice in less than 2 days.

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