Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Wylie provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
199 reviews
5 stars
116
4 stars
19
3 stars
4
2 stars
4
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the friendly and caring nature of the staff, particularly mentioning specific employees like Dr. Morgan and Yessenia.
Service Issues
Several reviews highlighted issues with service, including long wait times, poor communication, and dissatisfaction with the treatment received.
Pricing Concerns
Customers frequently expressed frustration over high prices and unexpected charges, often feeling that the services did not justify the costs.
Negative Experiences
A number of reviews detailed negative experiences, including misdiagnoses, lack of compassion during difficult situations, and perceived unprofessionalism.
Mixed Reviews
Overall, experiences varied widely, with some customers expressing satisfaction while others reported serious concerns, indicating inconsistency in service quality.
- AAadriDec 5, 20255.0yessenia is a great worker and took care of my cats !
- AGA. GarciaDec 5, 20255.0They took care of my baby Luna. This clinic has such friendly employees, especially Yessenia and Jessica. They were so helpful and supportive.
- AAA AlvaradoDec 5, 20255.0Took our three cats here and they were absolutely the best. Much better than the garland location closest to us. Yessenia and Jessica are the best
- YOY. OrtizDec 5, 20255.0Very nice staff and doctors!!
- RGRamon GarciaDec 5, 20255.0This location is 100x better than the Garland location, staff here is very nice along with the doctors.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Wylie offer?
Banfield Pet Hospital in Wylie offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Wylie?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays including Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ available on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care, with automatic 12-month renewals unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital in Wylie?
You can schedule an appointment online through Banfield's website or using their mobile app available on iOS and Android platforms.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted for pickup, and virtual visits through Optimum Wellness Plans for remote care.
Are there any nearby pet-related stores close to Banfield Pet Hospital in Wylie?
Yes, PetSmart is nearby and offers pet grooming and pet store services. You can conveniently combine visits for veterinary care and pet supplies or grooming in one trip.
What shopping options are near Banfield Pet Hospital in Wylie for customers?
Woodbridge Crossing shopping center is near Banfield, along with stores like Bath & Body Works, Dollar Tree, Ross Dress for Less, and Sephora at Kohl's, offering a variety of shopping opportunities before or after your visit.
Are there beauty and spa services close to Banfield Pet Hospital in Wylie?
Nearby beauty and spa options include The Power Parlor hair salon, Benefit Cosmetics BrowBar, Nexgen Nail Bar, and Milan Laser Hair Removal, making it easy to pamper yourself while taking care of your pet.